Help Desk Technician

Position Overview

Our customer is looking to add a Help Desk Engineer to their team. They are transitioning from two 12‑hour shifts to three 8‑hour shifts. The role will cover the mid‑day shift (M‑F 2 pm‑11 pm) and the night shift (Sun‑Thu 10 pm‑7 am). Candidates must be self‑motivated and possess an engineering mindset.

• Work closely with project managers and field technicians on customer‑facing projects.
• Capture project data, including check‑in/out times, time on site, and validate work completion documentation.
• Follow project documentation to ensure proper execution of support requirements.
• Provide service and troubleshooting support to field techs via phone, chat, and email.
• Implement, change, and create processes for evolving project needs.
• Remotely configure and program network cabling and equipment (hubs, switches, wireless, CCTV, UPS).
• Oversee installation, configuration, maintenance, and troubleshooting of network‑connected end‑user hardware, software, and peripherals.
• Execute or create scripts and programs as required.
• Configure, verify port settings and network settings remotely.
• Assist with any other technical needs as they arise.
• Adhere to all project safety requirements.
• Maintain strong written and verbal communication, problem‑solving, and organizational skills.
• Read and interpret manufacturer instructions efficiently.
• Operate virtual desktop infrastructure (VDI) and manage switch configuration and programming.
• Handle analog/IP, switch, wireless, routers, UPS, and CCTV operations.
• Proficient use of computers and applications such as Microsoft Office, Service Now, secure
  
  CRT, etc.

• Intermediate level experience in help desk support or related field.
• Skills:
  
  Help desk support, troubleshooting, customer service, network troubleshooting.
• Experience programming network switches and IP cameras.
• Strong attention to detail, organizational, and follow‑up skills.
• Ability to execute and develop programs and scripts.

Pay: $20.00/hr (Contract to Hire). Benefits include medical, dental & vision, critical illness, accident & hospital, 401(k), life insurance, disability, health spending account, transportation, employee assistance program, and paid time off.

Location:

Lowell, AR. Contract to Hire position with three 8‑hour shifts (mid‑day and night). Shift times: M‑F 2 pm‑11 pm & Sun‑Thu 10 pm‑7 am.

Open until February 28, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.