Help Desk Manager - Lead IT Support & SLA Excellence
Job in
Lowell, Benton County, Arkansas, 72745, USA
Listed on 2026-05-30
Listing for:
Wachter, Inc.
Full Time
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Wachter, Inc. is seeking a Full-time Help Desk Manager in Lowell, Arkansas, to lead their multi-tier technical support operations from 2pm to 11pm. The ideal candidate should have over 5 years of experience in technical support leadership and hands-on experience with Service Now or similar platforms.
Your responsibilities will include managing support teams, ensuring SLA compliance, coaching staff, and driving operational excellence in a fast-paced environment. A competitive compensation of $75,000 to $95,000 annually is offered, along with comprehensive benefits.
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