Help Desk Manager - ITIL/ServiceNow Leader
Job in
Lowell, Benton County, Arkansas, 72745, USA
Listed on 2026-07-21
Listing for:
Wachter
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, IT Project Manager
Job Description & How to Apply Below
Wachter in Lowell, AR is seeking a full-time Help Desk Manager to lead multi-tier technical support operations for the 2 pm–11 pm shift, ensuring high-quality incident management, request fulfillment, and customer support across channels.
The ideal candidate will be a strong people leader with experience managing support teams, enforcing service standards, optimizing workflows, and using Service Now or similar ITSM platforms within an ITIL-aligned, ISO-certified environment.
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