Service Desk Analyst

Description
Looking to add to their help desk team. These individuals will need to be self motivated and have an engineering mindset.
Help Desk - Primary Duties and Responsibilities:
Works in close coordination with project managers and field technicians on customer-facing projects.
Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
Ability to follow project documentation to ensure proper execution of project support requirements.
Provide service and troubleshooting support to field techs via phone, chats, and emails.
Implement, change, and create processes for different project needs when they arise.
Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS.
Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices
Ability to execute and or create programs and scripts.
Remotely configure/verify port configurations and network settings.
Assist with any other technical needs that we can meet for the teams as they arise.
Adhere to all required project safety requirements.
Excellent written and verbal communication skills.
Exceptional problem-solving skills.
Strong attention to detail, organizational, and follow-up skills.
Efficiently read and decipher manufacturer instructions.

Experience with Network switch programming.
IP camera programming experience.
Perform any other duties not specifically stated herein, but which your supervisor may assign.
Operational knowledge of Virtual Desktop Infrastructure (VDI)
Operational knowledge of switch configuration and programming.
Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV.
Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.
Skills
Support, Troubleshooting, Customer service, Technical support, Help desk, Help desk support, Service desk, Phone support, Servicenow
Top Skills Details
Support,Troubleshooting,Customer service,Technical support,Help desk
Additional Skills & Qualifications

Preferred Qualifications
Experience in help desk, network operations center (NOC), or technical support environments.
Industry certifications such as:
CompTIA Network+
CompTIA A+
CCNA
Security+
Manufacturer-specific networking or CCTV certifications
Experience supporting enterprise networking and structured cabling projects.
Knowledge of network security best practices.
Additional Responsibilities:
Provide technical assistance and support for special projects as needed.
Participate in after-hours support activities when required.
Perform other duties and responsibilities as assigned by management to support business and operational objectives.
Current needs:
1st

Shift: 7 am - 4 pm 2 resources
Mid-day shift: 2 pm - 11 pm 2 resources
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Lowell, AR.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lowell,AR.
Final date to receive applications
This position is anticipated to close on Jul 30, 2026.

About TEKsystems

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