Operations Engineer I

Job Summary

Under general supervision, this position is responsible for monitoring and supporting maintenance of J.

B. Hunt technological systems for operational stability, as well as providing Tier 2 support through managing tickets, resolving moderately complex technical problems, and progressing alerts for critical infrastructure issues. The incumbent identifies potential impacts, contributes to major incidents, and maintains documentation for processes.

• Escalates system alerts and/or failures to relevant teams; partner cross-functionally to structure workflows that enable alerts
• Monitors J.B. Hunt systems for abnormalities which inversely affect the operational stability, including, but not limited to, infrastructure health, network availability or security, applications, mainframe performance, and database connectivity; monitors service desk call volume for potential operations impact being reported by end users
• Takes remedial action on system alerts and/or failures based on level of expertise Performs manual administrative tasks requested by employees, customers, and/or vendors to ensure productivity and stability within the platform
• Provides tier 2 systems support and assists with status updates via appropriate methods
• Participates in Major Incident Calls by performing necessary tasks, providing data, actively monitoring and engaging appropriate resources
• Maintains system documentation by reviewing, updating, and validating content to enable knowledge sharing and standardization of processes
• Diagnoses and resolves moderately complex technical problems within assigned systems
• Supports and participates in the weekly maintenance window for the mainframe and BIPS refresh

• Bachelor's degree in management information systems, Computer and Information Science, Engineering, or related field, or foreign equivalent, or a suitable combination of education, experience, and training with 3 years of experience in Information Technology

Shift

Schedule:

Thursday - Sunday, 5am - 3pm

This position is not eligible for employment-based sponsorship.

Factors which may affect starting pay within this range may include skills, education,experience,geography, and other qualifications of the successful candidate. This position may be eligible forannual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonusand incentive plans, as applicable and in effect from time to time.

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time offcommensuratewith tenure (includes vacation and sick time)
• two weeks of paid parental leave
• six paid holidays annually

• Bachelors:
  Management Information Systems (Required)
• Bachelors:
  Computer and Information Science (Required)
• Bachelors:
  Computer Engineering (Required)

Information Technology/Systems

Operations Engineer I (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

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Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting…