Sr Carrier Relations Representative

Job Title:

Sr Carrier Relations Representative
Department:
Administration, Facilities & Secretarial
Country:
United States of America
State/Province:
Arkansas
City:
Lowell
Full/Part Time:
Full time

Under routine supervision, this position will accept or reject carrier qualifications based upon adherence to insurance and safety guidelines. The incumbent will assist managers with high‑level tasks, serve as an escalation point for carriers and internal teams, and evaluate non‑standard and/or complex carriers. This role can act as a team lead for the carrier relations team.

• Review necessary items from carrier to expedite the hiring process and ensure all contract and insurance requirements, safety verification results, and equipment requisites are complete.
• Maintain involvement in the carrier onboarding process to reduce risk, claims, fraud, and double brokering.
• Evaluate non‑standard and/or complex carriers in the onboarding process.
• Review carriers and internal/external carrier management systems for qualifications to determine approval or denial based upon insurance, safety, and operational standards.
• Perform continuous maintenance on qualified carriers to ensure compliance with J.B. Hunt standards and government regulations through a prescribed qualification process.
• Develop strategy for delivering results by maximizing carrier relationships and increasing carrier capacity to meet or exceed departmental goals for outbound calls, capacity growth, etc.
• Provide a high level of customer service to carriers through answering inquiries via telephone and email, researching and resolving carrier complaints, and ensuring problems are resolved or escalated in a timely manner.
• Assist qualified carriers in completing all necessary paperwork required to get set up as an approved carrier and maintain status of activity and documentation in the company's outsource capacity database.
• Keep appropriate employees advised through ongoing training or information of changes, risk reduction strategies, examples of losses with causes, consequences, and actions to prevent similar issues.
• Provide support to management through acting as an escalation point for carriers and internal team members, providing documentation to internal teams, and assisting with reports.
• Train, mentor, coach, and onboard junior team members.

• High School Diploma or GED Equivalent.
• 2–3 years of professional experience and/or military equivalent.

• Experience in a claims or insurance position.
• Experience in the transportation industry.
• Knowledge of J.B. Hunt.

This position is not eligible for employment-based sponsorship.

Starting pay range may be affected by skills, education, experience, geography, and other qualifications. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the Company’s bonus and incentive plans.

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short‑term and long‑term disability coverage
• Paid time off commensurate with tenure (includes vacation and sick time)
• Six weeks of paid maternity leave plus two weeks of paid parental leave
• Six paid holidays annually

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.