Service Project Manager

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!

Wachter is currently seeking an experienced Service Project Manager to join our team in our Lowell, AR office.
Candidates must live in Arkansas or be able to be in the office if needed 5 days a week
. This role is ideal for a proven leader with experience managing service operations within the voice/data, security, low voltage, or electrical industries.

The Service Project Manager will oversee customer accounts, coordinate service delivery, support and develop field teams, and drive operational success through strong communication, organization, and problem‑solving skills.

We are looking for a self‑motivated, dependable leader who thrives in a fast‑paced environment, takes ownership, and is committed to delivering exceptional service to both customers and team members.

At Wachter, we believe in building long‑term relationships and investing in our people. We offer competitive pay, a comprehensive benefits package, and opportunities for career growth with a company that values teamwork, innovation, and excellence.

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• Company-Matched 401K and IRA Retirement Savings

• High School diploma or equivalent required. Bachelor’s Degree preferred.
• Project management and or service account management experience required.
• At least 2 years of experience managing projects.
• Strong supervisory and people management skills, including selection, training, and development.
• Experienced in managing high‑ticket volume service accounts.
• Thrives in High‑Pressure Environments:
  Comfortable working in a fast‑paced, sometimes unpredictable setting where priorities can shift rapidly.
• Calm Under Pressure:
  Maintains professionalism, clear communication, and sound decision‑making even when things get hectic.
• Electrical and Service Channel experience required.
• Experience in any of the following fields is a plus: CAT5, Telecommunications, Fiber, Construction, or Structure Cabling IT.
• Experience working with engineered drawings, bid specifications, and construction take‑offs is helpful.
• Possess highly developed conflict resolution skills.
• Able to motivate and influence others.
• Champion of change in support of management initiatives.
• Proficient with the use of computers, including email, spreadsheets, and Microsoft Office programs, especially Outlook, Excel, and Word.
• Excellent customer relationship and communication skills; verbal and written.
• Exceptional Multi‑Tasking Ability:
  Can seamlessly manage multiple projects, deadlines, and stakeholder expectations without losing focus or quality.
• Strong Organizational
  
  Skills:
  
  Uses systems and processes to bring structure to ambiguity and keep teams aligned.
• Ability to prioritize tasks.
• Must type at least 40 WPM.
• Project Management experience in Construction, Technology, or related fields is helpful.

• Manage and grow the Service Team to ensure that specific service practices, procedures, and expectations are met, and that team members are fulfilling their assigned responsibilities.
• Challenges others to develop as leaders while serving as a role model and mentor.
• Inspires coworkers to attain goals and pursue excellence.
• Oversee daily operational tasks, including performing employee interviews, hiring, assigning resources, and payroll approval.
• Develop, execute, and adjust service account plans which include communications, documentation, and reporting.
• Responsible for risk and issues management, contingency, change control, schedule, resource management, service level agreement (SLA), training, and quality control plans.
• Manage the development of SLA documentation in conjunction with Sales, Engineering, and Client representatives.
• Plan, grow, oversee, and direct high‑volume commercial service accounts.
• Identify opportunities for improvement, provide constructive feedback, and implement necessary changes to improve team performance.
• Manage various internal and external resources in a matrix organization while ensuring profitability and strict time constraints are maintained.
• Identify…