Closing Manager

Closing Manager Summary

To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can by supervising the store and leaving the customer so satisfied that no competitor is an acceptable alternative.

• Grocery Department Operations: assist with grocery department operations including department readiness, supervision, marketing plan execution, price maintenance, policies and procedures, inventory preparation, department cleanliness, and safe use of equipment and tools.
• Replenishment & Inventory Procedures: assist with replenishment and inventory processes including ordering, replenishment, receiving, invoicing, back stock, returns, damages, supply use and inventory preparation.
• Merchandising & Sales Floor Standards: assist with merchandising and sales floor standards including proper stocking, rotation, signing, setting and maintaining displays, overall department/store procedures.
• Fresh Food Preparation & Production: direct and am responsible for fresh food preparation and production including maintaining food safety standards, food preparation and production requirements and maintaining service counters.
• Front End Operations: assist with front-end operations by following the daily schedule, monitoring the flow of customers, opening registers as applicable, managing breaks and lunches, supplies and closing procedures.
• Risk Management/Avoidance: monitor the store’s execution of all employee, customer and equipment safety programs, standards and training requirements when I am in charge of the store.
• Adaptability: adjust readily to different conditions, demonstrate flexibility in the workplace and remain comfortable with change and transition.
• Coaching/Mentoring: build people by bringing out the best in people, recognizing and unleashing the full potential of others by providing resources, coaching, experiences, and support, encouraging risk-taking and learning from mistakes.
• Conflict Resolution: facilitate the resolution of conflict between others under my supervision, seeking to understand others' viewpoints and balancing competing priorities.
• Problem Solving: define issues upfront and use critical thinking and logic to maintain clear and organized answers to questions.
• Providing Direction: set clear direction and priorities, ensure team roles are clear and responsibilities are assigned.
• Safety/Quality Orientation: produce and emphasize high quality products and services while being aware of issues and following procedures affecting personal safety and others' safety.

• Building Relationships: initiate, develop, and foster relationships with others, taking a personal interest in the interests and ideas of others and treating others fairly, respectfully, and sincerely.
• Conscientiousness: demonstrate responsible behavior, thoroughness of work, and dependability, comply with Harps policies and procedures, and attend regularly.
• Customer Service/Hospitality: understand what delivering more than expected means, remove barriers to customer service, and follow the SMILE Program guidelines.
• Integrity: act in accordance with appropriate values, beliefs, and business ethics; be an honest person.
• Modeling Cultural Values: act consistently with organizational values, model high standards of behavior for others.
• Professionalism: hold myself accountable by demonstrating a no excuses approach to performance and results, working in the best interest of Harps.
• Showing Drive & Taking Action: act on own initiative, handle problems with minimal guidance, and take action quickly.

• Customer Focus: anticipate and recognize customer needs, exceed expectations, use customer information to improve products and services, and strive to improve satisfaction.
• Respecting Others/Citizenship: encourage teamwork, support others, facilitate work, defend when appropriate, and value rights, values, and worth of others.
• Supporting Harps Mission Statement: support the mission to provide the best overall value to customers, building a reputation for competitive prices, product quality and freshness,…