Account Manager - Building Works

Employee-Owner Opportunity

Come be an Employee-Owner of one of the nation's largest producers of metal roofing and siding! We sell, manufacture, build, and distribute metal building components and packages. Since 1988 we've grown to over 13 locations nationwide. We make raving fans of our customers with our "right, on time, every time" commitment. So, who are we looking for? People who "Own It" – Commitment to the customer, the company, and each other:
You are customer-focused with an eye for detail. You are reliable. People who "Can Do" – Our Attitude:
You are an innovative thinker pursuing continuous improvement. You embrace teamwork. You want to positively make an impact and open to change. People who "Act in Love" – Treats others with humility, respect, kindness, honesty, patience, and self-control. You enjoy giving back to your community. We take great pride in the communities we live in, so we give back with our time and talents.

Each year you can take paid time off to support a cause close to your heart. And what will you do?

Summary:

The Account Manager (inside sales) is responsible for successfully managing all elements of their assigned territory to meet/exceed territory goals. Tasks will include processing customer orders, applying credits, determining pricing, and communicating with customers throughout the process. This role is responsible for increasing territory volume and creating/executing customer action plans.

Core Functions:

• Develops and implements strategic sales plans to meet/exceed goals for their assigned territory in the areas of pounds, sales, gross margin, and RMAs.
• Manages all customer requests for quotes, orders, and credits for their assigned territories.
• Assists customers with all questions concerning orders, invoices, and accounts.
• Communicates regularly with customers concerning project updates, delivery schedule confirmations, notification of backorders, etc.
• Makes field visits as necessary.
• Conducts quality reviews for customer-provided or CSM-entered cut lists, addresses discrepancies, and provides appropriate and timely communication back to customers.
• Reviews customer trends and initiates action plans to address down customers through root cause analysis, corrective actions, and validation of results.
• Utilizes independent authority to change or accommodate the following as appropriate to customer/business needs: customer pricing, freight charges, product packaging requirements, and special delivery requirements.
• Engages with assigned customers to understand upcoming forecasts for projects and align with manufacturing and material availability.
• Escalates customer quality and satisfaction issues to ensure timely resolutions.
• Assists credit department in contacting customers to collect past due balances.
• Assists in warranty claim investigation as necessary.

Duties, responsibilities, and activities are not limited to the list above and may change at any time with or without notice.

Key Measures of Success:

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Demonstrated strategic thinking and problem-solving skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to identify deficiencies, troubleshoot effectively, and implement solutions.
• Capable of working both independently and as part of a collaborative team.
• Consistently exhibits and displays the company's values of "Own It. Can Do. Act in Love."

Supervisory Responsibilities:

None, but may assist in training or guiding administrative staff as needed.

Education & Experience:

Minimum

Required:

High school diploma or equivalent

Preferred:
Previous experience in account management and inside sales

Physical Demands & Work Environment:
Work is performed in an office and manufacturing environment. This role will routinely utilize standard office equipment to perform the core functions listed in this job description. This position requires the ability to occasionally lift office products and supplies as well as communicate verbally and electronically. The work is primarily sedentary and requires extensive reading to perform the core functions listed in this job…