Dispatcher, Weekends

Job Title:

Dispatcher, Weekends

Department:
Supply Chain

Location:

Lowell, Arkansas, United States of America

Job Summary:

Under routine supervision, this position is responsible for dispatching and resolving problems for our company drivers, contracted drivers, and/or carriers. This position requires exceptional proactive communication skills with internal and external customers, including promptly resolving issues with pickup and delivery, monitoring check call completion, activity documentation, and overall promoting a professional workplace attitude in a fast‑paced environment.

• Monitor loads assigned to drivers, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers; problems normally include truck mechanical problems, traffic or weather issues, or customer‑directed shipment changes.
• Maintain documentation of driver detention time to ensure accurate, on‑time pay.
• Support the company safety culture by delivering daily safety messages and monthly driver briefings; help enforce company policies to ensure compliance with DOT and company requirements.
• Support other team members as needed.
• Communicate in a professional, timely, and effective manner with internal and external drivers via phone calls and system messages; build and maintain a positive attitude to strengthen driver engagement to minimize turnover and improve driver satisfaction and productivity.
• Manage company equipment to improve operational efficiency and profitability by coordinating with fleet maintenance teams and drivers to ensure vehicle readiness.

• Minimum Qualifications:
  
  High School Diploma/GED with up to 1 year of Transportation, Customer Service, or other relevant experience.
• Demonstration of the following skills and abilities through education, certifications, military, or other experiences:
  • Effective transmission, receipt, and accurate interpretation of ideas through various mediums.
  • Ability to meet or exceed driver needs to provide excellent service.
  • Ability to work with a variety of individuals and groups in a constructive and collaborative manner.
  • Ability to adapt to a dynamic work environment and shifting priorities and directives.
• Preferred Qualifications:
  
  1–2 years of transportation, customer service, or other relevant experience.

Friday & Monday 6AM to 5PM and Saturday & Sunday 7AM to 6PM.

Starting pay may be influenced by skills, education, experience, geography, and other qualifications. The position may be eligible for an annual bonus and incentives based on profitability or volumes, in accordance with the company’s bonus and incentive plans, as applicable.

Medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short‑term and long‑term disability coverage, paid time off commensurate with tenure (vacation and sick time), six weeks of paid maternity leave with two weeks of paid parental leave, and six paid holidays annually.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.