Onboarding Specialist

Job Title:

Onboarding Specialist I
Department:
Human Resources

Location:

Lowell, Arkansas, United States
Job Type: Full time
Job Opening :

Job Summary: Under routine supervision, this position completes DOT applications and onboards commercial, non‑commercial, and contract drivers. The Onboarding Specialist documents information from driver applicants during the hiring process and assists drivers throughout the onboarding process.

• Develop and maintain relationships with driver‑applicants through verbal and written communication to ensure engagement and readiness through the onboarding process.
• Utilize various systems to document all contact with driver‑applicants to improve internal communications and maintain compliance.
• Request, order, and provide driver applicants’ travel arrangements using company software and communicate with internal partners (client managers & operations personnel) for potential details and hotel arrangements.
• Order driver applicants’ pre‑employment drug tests using company software to ensure DOT and company standards are met.
• Gather & communicate pertinent information for safety, operations, and compliance personnel using various internal and external systems required for company policies and DOT regulations.
• Inform driver applicants who do not meet hiring requirements that they are currently ineligible, but keep them interested in working for J.B. Hunt for a future opportunity.
• Continue to promote the company to driver applicants in the recruiting process.
• Ensure drivers have all pertinent information such as job descriptions and onboarding location.
• Receive phone applications, screen, and schedule qualified driver applicants for onboarding and gather all required DOT and company paperwork using multiple systems to ensure DOT requirements are met before hire.
• Balance inbound and outbound calls within a call center.

• Pay: $19.50 an hour.
• Ability to provide effective written and verbal communication.
• 1 year of related experience (e.g., fast‑paced office or call center).
• Basic experience in Microsoft Office Programs.
• Aptitude to learn new computer programs quickly.

• Experience with Dynamics or ATS (Applicant Tracking Systems).

• Written and verbal communication skills.
• Basic time management skills.
• Ability to influence across multiple levels.
• Critical thinking, problem solving, and troubleshooting.
• Professional conduct during difficult conversations.
• Operation in a fast‑paced environment while managing multiple priorities.
• Provide superior service resulting in a favorable perception of the company.
• Computer efficiency, comfort with web navigation, and ability to quickly navigate across multiple computer programs and systems.
• Strong interpersonal skills with ability to work in a team environment that shares common goals and daily expectations.

• Factors affecting starting pay may include skills, education, experience, geography, and other qualifications.
• Eligible for an annual bonus and incentives based on profitability or volumes in accordance with company bonus and incentive plans.

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short‑term and long‑term disability coverage
• Paid time off commensurate with tenure (vacation and sick time)
• Six weeks of paid maternity leave and two weeks of paid parental leave
• Six paid holidays annually

• Education:
  
  GED, High School
• Work Experience:
  
  Clerical/Administrative

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.