Regional Dispatch Center Shift Supervisor - Lowell Regional Dispatch Center

Job Title

To serve as a civilian employee of the Indiana State Police whose primary responsibility is to provide shift supervision to Regional Dispatchers to ensure efficient and accurate telecommunications operation relating to operational and personnel functions at the Regional Dispatch Center, including the oversight and use of a Computer Aided Dispatch (CAD) system, Records Management System (RMS), Automatic Vehicle Locator (AVL), Geographical Information System (GIS) and other Regional Dispatch Center resources.

*** FOR CURRENT STATE EMPLOYEES, ESTABLISHED SALARY RULES APPLY***

Direct supervision of Regional Dispatch Center communications operational personnel, operational functions and assignments. To evaluate, train and schedule subordinate personnel. To understand and anticipate subordinates' work needs and be able to take appropriate actions. To participate in the selection of new Regional Dispatchers as required. Work with Regional Dispatch Center Manager to maintain efficient operation of radio room. Act as Assistant District Coordinator of Indiana Data and Communications System (IDACS).

Responsible for covering all shifts during illness, vacations and other shortages.

Must be a high school graduate or possess the equivalent GED. Must be able to successfully pass Department typing test. Must take a Department approved dispatch simulation test. Must have a minimum of two (2) years experience as a Dispatcher in the public safety communications field. Emergency Medical Technician (EMT) certification is preferred. Ability to function as a Telecommunications Quality Assurance Specialist, including making recommendations for quality improvement.

If not currently certified, must obtain and maintain certifications in all of the following areas: IDACS Coordinator, IDACS MDD Instructor, Association of Public Safety Communications Official (APCO) Communications Training Officer and Indiana Law Enforcement Academy (ILEA) instructor, maintaining the Generalist instructor rating. Must be able to successfully pass a background investigation. Applicants are asked to submit a complete work history.

All applicants are required to submit copies of high school transcript or GED certificate, any college transcripts, technical certificates and a military DD214 or NGB
22 (if applicable).

A retirement program is available through Indiana Public Retirement System (INPRS). Life Insurance coverage is available through American United Life at nominal rates. Group Hospitalization with medical insurance is available to those who desire this type of protection, with a portion of the premium paid by the State of Indiana. Employees receive 12 work days annual vacation leave with pay. Additional days are granted after 5, 10, and 20 years of service to a maximum of 25 days annually.

Job Number: 2026059

Location:

Lowell District 13 - 1550 East 181st Avenue, Lowell, IN

Division:
Communication and Information Systems

Salary: $53,222.00 Annually

Opening Date: 08/07/2026

Closing Date: 8/23/2026 at 11:59 PM Eastern Time (US & Canada)