Lead Mailroom Associate

Reports To:

Client Services Supervisor, Client Services Manager, or equivalent leadership
 Typical

Working Hours:

Mondays to Fridays; 8AM - 5PM / 9AM - 6PM (Tentative)
 Lead Workplace Operations That Keep Business Moving
 If you're an experienced mailroom professional with leadership skills and a passion for delivering exceptional service, this role is for you. As a Lead Mailroom Associate, you'll oversee daily mailroom operations while ensuring efficient mail, shipping, and workplace support services. You'll serve as the primary resource for office services, helping maintain seamless business operations and an outstanding client experience.
 Why This Role Matters
 Behind every productive workplace is an efficient operation. By leading mailroom services, coordinating shipments, and supporting workplace operations, you'll help ensure employees and clients receive timely, accurate, and professional service every day.
 What You'll Do
 Lead Mail & Shipping Operations
 Oversee daily mailroom operations and ensure timely, accurate service delivery
 Receive, sort, distribute, and process incoming and outgoing mail and packages
 Coordinate shipments through USPS, UPS, Fed Ex, and other courier services
 Track deliveries, maintain shipping records, and respond to mail and package inquiries
 Notify employees of incoming deliveries and ensure secure handling of confidential materials
 Maintain a clean, organized, and efficient mailroom environment
 Shipping Compliance & Equipment
 Follow shipping, safety, and chain-of-custody procedures
 Operate and maintain mailroom equipment, including postage meters, scanners, label printers, copiers, and multifunction devices (MFDs)
 Monitor office and mailroom supply inventory and coordinate equipment service requests as needed
 Reception & Workplace Support
 Provide reception coverage and assist employees, visitors, and vendors as needed
 Support hospitality services by restocking pantries, assisting with conference room setups, and supporting office moves
 Train and support backup personnel while assisting with additional operational needs during downtime
 What You Have
 High school diploma or equivalent required
 2+ years of experience in mailroom, shipping/receiving, office services, or related operations, including at least 1 year in a lead or supervisory role preferred
 Strong communication, customer service, and organizational skills
 Excellent time management and ability to manage multiple priorities
 Proficiency with Microsoft Office and mailroom-related systems and equipment
 Working knowledge of shipping/receiving procedures, packing methods, and chain-of-custody practices
 Sound judgment when handling confidential or sensitive materials
 Ability to work independently while leading daily operations
 Professional, dependable, and committed to following company policies and procedures
 Certification Requirement
 Must be willing to obtain an onsite Basic Hazardous Materials (Haz Mat) Certification for lithium battery package handling. Training and certification are fully provided by SPS/client.

Physical Requirements
 Ability to lift and move packages up to 40 lbs. regularly and up to 60 lbs. using a wheeled cart
 Ability to stand, walk, bend, kneel, and sit for extended periods throughout the workday
 Manual dexterity to operate standard office and mailroom equipment
 Ability to communicate effectively using vision, hearing, and verbal/written communication
 Travel:
None or Negligible
 Other Duties
 This job description is not intended to be a comprehensive list of duties or responsibilities. Responsibilities may change at any time with or without notice based on business needs.
 Compensation:
 The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
 Use of Artificial Intelligence (AI):
 No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
 Vacancy Status:
 This posting is for an existing vacancy.
 Pay Range
…