Administrative Assistant , Enrollment Management

Middlesex Community College (MCC), established in 1970, provides access to affordable education to prepare individuals for success and lifelong learning. We promote academic excellence, provide workforce development opportunities, and empower all learners to become productive and socially responsible members of our local and global communities.

The College provides a broad range of services that are essential to attract, reward, and retain talented faculty and staff. The MCC community promotes a work environment where our employees feel supported and empowered to best serve our student population. We are proud to offer our classes on both the Bedford and Lowell campuses, as well as a robust online course offering.

MCC is committed to transforming lives as we educate, challenge, and support all students as evident in our strategic plan .

Reports to: Associate Director of Enrollment Management Center

Date: September 24, 2026

General

Summary:

The Administrative Assistant I provides comprehensive front-line support within the Enrollment Management Center, serving as a primary point of contact for students, prospective students, families, faculty, staff, and the public. The position responds to telephone, email, voicemail, and in-person inquiries; provides accurate information regarding College programs, policies, and enrollment processes; assists students in navigating College systems and services; and performs a broad range of administrative and student records functions in support of Enrollment Services.

Duties and Responsibilities:

• Provides front-line customer service and telephone coverage, responding to calls to the College's main and 800 lines, Enrollment Communications voicemail and email, and other inquiries. Provides accurate information and appropriately refers or escalates complex matters.
• Assists current and prospective students with admissions, registration, enrollment, retention, withdrawal, transfer, graduation, placement, advising, and related processes, including requirements for selective programs and international students.
• Provides cross-functional coverage and administrative support for Enrollment Services areas, including Admissions, the Student Information Center, Enrollment Management, the Registrar's Office, and other departments as needed.
• Processes student transactions and maintains accurate records in BANNER and other College systems, including applications, registrations, add/drop and withdrawal requests, demographic and program changes, prerequisite overrides, enrollment and graduation verifications, transfer credit documentation, residency forms, and other student records.
• Assists students with navigating College technology and systems, including the MCC Portal, Navigate, Degree Works, Blackboard, Etrieve/Soft Docs, and other platforms; provides assistance with account access, passwords, registration, placement, transcripts, degree audits, and related functions.
• Provides information regarding FERPA and safeguards confidential student information in accordance with College policies and applicable law. Processes authorized requests for student records, including subpoenas and custodial/non-custodial requests, in accordance with established procedures.
• Processes student payments and related transactions, including credit card payments, cashier reconciliation, receipts, and follow‑up regarding unsuccessful payments; provides general payment guidance to students.
• Supports admissions and enrollment outreach initiatives, including welcome calls, registration outreach, class cancellation notifications, surveys, and other special projects.
• Supports graduation and commencement processes, including reviewing graduation applications, awarding degrees and honors, processing diploma…