Business Cash Management Specialist

Join Our Team and Make an Impact! At Jeanne D’Arc Credit Union, we don’t just offer jobs—we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities, you’ll have everything you need to thrive.

We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board!

Now Hiring:
Business Cash Management Specialist

The Business Cash Management Specialist serves as the primary technical and operational anchor for the Credit Union’s commercial deposit and treasury management services. This role is dedicated to providing high‑level internal support to the Commercial Lending and Business Development teams, ensuring the seamless implementation, maintenance, and troubleshooting of cash management products. The Specialist acts as the bridge between front‑line sales and back‑office operations, focusing on accuracy, risk mitigation, and providing an exceptional member experience for our business members.

• Execute day‑to‑day business banking functions for cash management services, including Remote Deposit Capture (RDC), ACH processing, Wire Transfers, Merchant Services, Payroll Services, etc.
• Perform regular reviews and audits of business transactions to ensure accuracy, compliance, and fraud mitigation. Including annual review of ACH originators to ensure system integrity of pre‑approved settlement limits.
• Maintains business procedures related to business products, account opening, and other resources.
• Maintain high standards of data integrity and operational precision across all business banking platforms.
• Prepare comprehensive reports and presentations detailing business banking performance and portfolio health including any revenue share from third‑party relationships and any cash management offerings.
• Proactively identify operational bottlenecks and recommend process enhancements to improve efficiency.
• Monitor and report on competitor rates, fee structures, and program offerings to ensure the credit union remains competitive in the local market.
• Serve as the primary internal resource for complex business banking inquiries.
• Provide ongoing training and technical support to Member Experience staff to empower them in assisting business members.
• Assist in developing and maintaining high‑value business deposit relationships through expert service and product knowledge.
• Participate in and contribute to department & organizational projects aimed at upgrading systems or improving business service workflows. Directed toward cash management and business services process efficiency.
• Ensure all cash management activities adhere to internal policies as well as state and federal regulations.
• Works closely with third party service providers for certain cash management products and services that the credit union contracts for to ensure proper oversight and management.
• Oversees documentation requests for both internal and 3rd‑party annual audit and regulatory reviews; responsibility includes attendance at exit meeting and review of written report provided to Internal Audit or Compliance Officer.
• Cross‑sell additional products and services to business deposit clients to maximize their relationship with the credit union.
• Serve as the primary point of contact and subject matter expert for all reporting requirements, translating complex Business Services data into actionable insights for senior leadership and the business services team.
• Other duties as assigned.

Three to five years of related experience and thorough knowledge of banking business products, services, policies, and procedures are required. Deep understanding of ACH regulations, NACHA rules, and wire transfer protocols. Advanced knowledge of applicable policies and procedures including ethics and customer confidentiality and regulations; including Regulation E, Regulation J, and National Automated Clearinghouse Association (NACHA)…