Member Service Support Representative

Join Our Team and Make an Impact!

At Jeanne D’Arc Credit Union, we don’t just offer jobs—we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities, you’ll have everything you need to thrive.

We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board!

As a Member Service Support Representative, you’ll work under the leadership of the Assistant Branch Manager and Branch Officer to welcome members and non-members to the primary branch location. Adheres to Credit Union policies and procedures to ensure ethical and compliant business practices while supporting the member service team. Builds member relationships through education about products and services.

• Greets members, visitors, and vendors while providing relevant information based on the reason for their visit. Takes responsibility for directing members, visitors, and vendors to the appropriate department or resource for further information and service.
• Suppors the member service team with the instant issue of Debit and ATM cards, printing of statements and direct deposit information, and verification letters.
• Manages courier delivery, check orders, and vendor and guest tracking logs.
• Remains vigilant and aware of surroundings, reports any unusual or suspicious behaviors, activity, or inconsistencies.
• Adheres to all branch processes, procedures, policies, and compliance regulations.
• Manages scheduling software for member service appointments.
• Performs other job-related duties as assigned.

Experience:

Entry-level. Six months of customer service experience preferred.

Education:

High school diploma or equivalent required or an equivalent combination of education and experience.

Interpersonal

Skills:

Position requires significant contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication. Build relationships and fosters positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service. Good verbal communication skills are required, including positive body language and tone, patience, active listening, and sound judgment.

Must have the ability to understand and communicate products, services, and regulations.

Other

Skills:

Basic Microsoft Office skills and learning the core system and other related software are required. Must have the ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team. Must be highly motivated, detail-oriented, organized, and efficient with multitasking. Must be able to work in a professional, fast-paced environment without sacrificing the quality and accuracy of work performed.

This position requires standing, sitting, walking, and reaching.

Your contributions will help our members achieve their financial goals while advancing your career in a dynamic and supportive environment.