Client Services Specialist

Position: Client Services Specialist I
UL Solutions is seeking a Client Services Specialist I to join our team in Lowell, AR! Working under general direction and established policies, you will interact with ULS team members and clients to ensure smooth operations and client satisfaction.

* General degree or equivalent, plus generally four years of directly related experience.

* Familiarity with industry associations, technical committees, industry best practice which would add value for client program management.

* Working knowledge of Word, Excel, Internet, Access, e-mail and other company Software programs (i.e., LIMS, Advantage, etc.).

* Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.

* Must be able to identify problems and offer workable solutions.

* General degree or equivalent, plus generally four years of directly related experience.

* Familiarity with industry associations, technical committees, industry best practice which would add value for client program management.

* Working knowledge of Word, Excel, Internet, Access, e-mail and other company Software programs (i.e., LIMS, Advantage, etc.).

* Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.

* Must be able to identify problems and offer workable solutions.

* Organize and coordinate assigned client account work in a timely and profitable manner.

* Ensure Program Requirements are clearly documented, communicated, and updated throughout the organization.

* Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service.

* Prepare client proposals, report specifications, technical information, and leverage data to add value for client programs.

* Provide technical consulting services to clients directly and/or through coordination with internal technical team.

* Follow up on inquiry calls; respond to specific client inquiries promptly and professionally.

* Participate in trade shows and technical conferences when necessary.

* Work with business support to bill clients in a timely, concise, and profitable manner.

* Provide technical support to in-house employees as required.

* Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs.

* Pro-actively communicate with clients in a professional and clear manner.

* Anticipate and respond to client requirements in a timely fashion.

* Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.

* Performs other duties as directed.

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