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Customer Success Mgr./ CSM Customer Service Rep

Customer Service Manager: Lead Team & Cross-Functional Ops

Job in Lowell, Middlesex County, Massachusetts, 01856, USA
Listing for: MACOM
Full Time position
Listed on 2026-06-05
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 85000 - 100000 USD Yearly USD 85000.00 100000.00 YEAR
Job Description & How to Apply Below
MACOM is seeking a Customer Service Manager in Lowell, Massachusetts. This role is responsible for leading the customer service function, ensuring exceptional customer experience while achieving commercial objectives. The ideal candidate will have 12+ years of experience in customer service and prior team management experience. Responsibilities include overseeing order management, collaborating across various departments, and driving process improvements. Adept influencing skills and strong proficiency in SAP are required for success in this role.
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