More jobs:
Residence Customer Experience Specialist
Job in
Lowell, Middlesex County, Massachusetts, 01856, USA
Listed on 2026-06-18
Listing for:
UMass Lowell
Full Time
position Listed on 2026-06-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
UMass Lowell is seeking a Customer Service Specialist for the Office of Residence Life to handle student inquiries and issues effectively. This role involves overseeing walk-in services, responding to queries via email, chat, and phone, and offering administrative support. Candidates should have an Associate’s degree or equivalent experience, a strong background in customer service, and excellent problem-solving skills. Knowledge of Microsoft 365 and Star Rez is essential, along with the ability to maintain professionalism in a fast-paced environment.
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