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Program Safety Guide

Job in Lowell, Middlesex County, Massachusetts, 01856, USA
Listing for: Spectrum Health Systems, Inc
Full Time position
Listed on 2026-07-01
Job specializations:
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 35000 - 45000 USD Yearly USD 35000.00 45000.00 YEAR
Job Description & How to Apply Below

Location: Lowell, MA - Inpatient Treatment Program

Available Schedules: Sunday-Thursday 3:00pm-11:30pm, 11:30pm-7:00am. Tuesday-Saturday 7:00am-3:30pm, 3:00pm-11:30pm, 11:30pm-7:00am

Benefits
  • Health, dental, vision insurance/additional voluntary insurances
  • Company-paid life insurance/employee assistance programs
  • Generous paid time off accrual
  • Tuition reimbursement/loan repayment options
  • 401k with company match up to 7%
  • Discounts on wide array of services/entertainment nationwide
Responsibilities

The Program Guide is responsible for:

  • Promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication.
  • Greeting clients, customer service, monitor for client/staff safety, communicate with clients in a trauma sensitive manner that guides clients in and out of the program orderly.
Qualifications
  • High School Diploma or GED required
  • Prior experience working in customer service and/or with individuals with substance use disorders.
  • Computer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word required.
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