Senior Escalation Manager: Cross-Functional Liaison
Job in
Lowell, Middlesex County, Massachusetts, 01856, USA
Listed on 2026-07-04
Listing for:
Fairygodboss
Full Time
position Listed on 2026-07-04
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Fairygodboss is seeking an Escalation Manager to support customer experience teams and coordinate issue resolutions for escalated problems impacting our clients. This role involves working closely with engineering leadership and customer experience teams to ensure effective management of customer relations.
Ideal candidates will have experience in software engineering and strong project management skills. The position offers a competitive salary of $71,900 to $103,350, with performance-based bonuses and stock options available.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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