Member Loyalty & Retention Specialist
Job in
Lowell, Middlesex County, Massachusetts, 01856, USA
Listed on 2026-07-30
Listing for:
AAA Northeast
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Call Center / Support
Job Description & How to Apply Below
AAA Northeast in North Andover, MA is seeking a full-time Customer Experience Associate to handle outbound retention calls, forward inquiries, and explain membership benefits. The role requires strong telephone customer service, retail or telemarketing experience, and the ability to process membership changes.
You'll use tools like Outlook, Excel, Word, Navigator, and other systems to manage member data, and work Monday–Friday with occasional Saturday shifts.
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