ILottery Customer Support Specialist
Job in
Lowell, Middlesex County, Massachusetts, 01856, USA
Listed on 2026-08-09
Listing for:
DigiDoc, Inc. dba Public Sector Solutions Group
Full Time
position Listed on 2026-08-09
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Bilingual
Job Description & How to Apply Below
Digi Doc, Inc. dba Public Sector Solutions Group is seeking a customer support specialist for iLottery platforms in Massachusetts. You will handle high-volume calls, chats, and emails, assisting with registrations, deposits, and identity verification.
You’ll troubleshoot issues and communicate promotions while ensuring strict service levels. The role requires strong communication, technical aptitude, and the ability to document interactions accurately in the CRM.
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