Accounting Clerk

Sr Customer Service Rep

We are looking for an Sr Customer Service Rep to support customer-facing order and account activities for a busy operation in Lowell, Massachusetts. This role combines administrative precision with responsive service, ensuring requests, orders, and account-related transactions are handled accurately and on time. The ideal candidate brings strong accounting support experience, sound judgment, and the ability to work cross-functionally to resolve issues efficiently.

• Respond promptly and accurately to a large volume of customer inquiries, providing clear updates and dependable service.
• Prepare quotation requests by reviewing prior pricing records and partnering with product line leadership to confirm appropriate terms.
• Manage order activity from start to finish, including new purchases, returns, samples, credits, and debit transactions.
• Update and monitor open order backlogs to align with customer expectations and address urgent delivery changes as needed.
• Investigate customer concerns, resolve routine issues directly, and escalate more complex matters to the appropriate teams.
• Work closely with internal departments to identify solutions, remove obstacles, and keep transactions moving smoothly.
• Apply established procedures and practical judgment to determine the right course of action in day-to-day situations.
• Foster strong working relationships with customers and colleagues to build confidence, trust, and effective communication.