Consumer Services Representative

• Serve as the primary contact for consumers
• Provide outstanding customer support and service
• Independently solve challenges with limited supervision
• Handle incoming telephone calls and emails efficiently and accurately
• Troubleshoot products
• Process sales orders and warranty replacements
• Provide product specifications and product features and benefit information
• Check inventory and issue replacements and/or credit for damaged or defective products
• Log all calls and emails accurately into CRM (Kustomer or Oracle based)
• Respond to consumer emails
• Follow up with consumers, including making outbound calls
• Make recommendations to meet consumer needs and promote products
• Demonstrate a favorable image of the organization and maintain brand integrity
• Meet or trend toward required KPIs

• Consumer Goods Customer Service experience
• Experience with Bluetooth, App, and Wi-Fi connectivity devices
• Excellent verbal and written communication skills
• Ability to understand and follow oral and written instructions
• Working knowledge of Microsoft Office applications (Word, Excel, Project, Power Point)
• Ability to sit for extended periods of time
• Ability to take 12+ calls per hour
• Must be dependable and prompt
• High School Diploma or General Equivalency Degree
• 1+ years in call center or retail experience
• Authorized to work in the United States on a full-time basis

Demonstrates strong customer service skills with a focus on consumer goods, effectively troubleshooting products and processing sales orders while maintaining brand integrity. Proficient in CRM systems and Microsoft Office applications, with a proven ability to meet KPIs and provide accurate product information.

• Consumer Goods Customer Service Experience
• Troubleshooting Products
• CRM (Kustomer or Oracle)
• Microsoft Office Applications
• Bluetooth, App, and Wi-Fi Connectivity Devices

• Troubleshooting Products
• Sales Order Processing
• Inventory Management
• KPI Achievement
• CRM Logging

• Excellent Verbal Communication
• Excellent Written Communication
• Dependability
• Problem Solving
• Customer Support

• High School Diploma
• General Equivalency Degree

• Consumer Goods
• Call Center Experience
• Retail Experience
• Product Specifications
• Warranty Replacements

• Kustomer
• Oracle
• Microsoft Word
• Microsoft Excel
• Microsoft Power Point