Mandarin​/English Customer Service Specialist – Semiconductor Robotics; KID

An international semiconductor equipment manufacturing company is actively seeking a Mandarin/English
Customer Services Specialist to join their office near Lowell, MA.

• Responsible for customer service operations to ensure customer satisfactions
• Manage customer's portal to updates all activities, including submitting purchase orders, parts orders, quotes and sales orders etc
• Ensure customer service is in compliance with policies, procedures, and regulations
• Work with service department to ensure and monitor work orders from customers are completed in timely manner
• Monitor inventory to ensure products are distributed in timely manner with company’s standard fill rate
• Handle customer complaints and perform root cause analysis
• Report customer complaints to management and make suggestions for improvements
• Provide training for new/current customer service representatives to enhance productivity and efficiency
• Perform all other duties as assigned

• Fluency in Mandarin Chinese and English
• 2-3 years of experience in customer service role
• Experience in manufacturing company is a big plus
• Bachelor’s degree in Business Administration, Marketing, or Communication or related field
• Strong leadership skills in team environment and management skill to bring positive atmosphere to the team
• Ability to be flexible to work effectively with wide variety of people and to work responsibly and effectively in a multicultural environment
• Excellent communication (Speaking, Writing, Reading, Listening) and presentation Skills
• Ability to multi-task and perform duties time efficiently
• Team-worker, Detail-oriented, Responsible, Punctual, Self-motivated
• Proficient in Microsoft Office suite, especially Excel