Child Support Supervisor​/Expert

Position Information

Position Number:
County:
Benton
Posting End Date: [[posting

EndDate]]

Job Series:
Child Support

Classification:
Child Support Supervisor/Expert – Career Path

Class Code: PCS
02P

Pay Grade: SGS
05

Salary Range: $47,397 – $70,148

Anticipated Starting Salary: $47,397

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

The Child Support Supervisor/Expert is a leadership position responsible for overseeing and managing a team of Child Support Specialists as well as support staff or performing specialized functions of the child support program. The role involves ensuring the efficient, accurate, and timely enforcement and administration of child support orders. This position requires a deep knowledge of child support policies and laws, strong supervisory skills, and the ability to handle complex and sensitive family situations with professionalism and empathy.

The Child Support Supervisor/Expert will also be responsible for coaching and mentoring staff, ensuring compliance with all legal requirements, and contributing to the development and improvement of child support services.

• Supervise, mentor, and support a team in their daily responsibilities.
• Provide guidance, direction, and training to ensure efficient case management and enforcement of child support orders in accordance with state and federal regulations.
• Conduct regular performance evaluations and provide feedback to staff on work performance and professional development.
• Ensure that a caseload of child support cases is being managed effectively by the team, including the establishment, enforcement, and modification of child support orders.
• Monitor progress and address challenges faced by staff in managing complex or difficult cases.
• Oversee the resolution of complex child support issues, including payment discrepancies, modifications, and non‑compliance.
• Assist in handling escalated cases and work directly with parents, custodians, attorneys, and the court system to resolve issues.
• Employ problem‑solving and conflict‑resolution strategies to ensure fair and equitable outcomes for all parties involved.
• Monitor and ensure that enforcement actions such as income withholding orders, tax refund interceptions, and other administrative and legal actions are carried out according to policy.
• Ensure the team follows all necessary legal steps to establish and enforce child support obligations and resolve non‑payment issues.
• Review cases for potential enforcement actions and work with the legal team to pursue necessary remedies.
• Perform quality control checks on cases, ensuring that all paperwork, documentation, and case details are correct and complete.
• Review child support orders and ensure that modifications are made in accordance with changes in circumstances, income, or custody arrangements.
• Ensure all interactions with custodial and non‑custodial parents are handled professionally and respectfully.
• Address escalated customer service issues and complaints, offering solutions and maintaining positive working relationships.
• Monitor the team’s customer service performance and implement improvements where necessary.
• Ensure that all team members adhere to ethical standards when handling sensitive family and financial information.
• Maintain strict confidentiality in accordance with state and federal laws and regulations, particularly regarding privacy and data security for children and families.

• Strong supervisory skills with experience managing a team, providing direction, feedback, and coaching.
• Ability to foster a supportive, collaborative, and high‑performing team environment.
• Demonstrated experience in motivating and developing staff to achieve organizational goals.
• Advanced understanding of child support laws, policies, and procedures, including enforcement methods, modifications, and legal processes.
• Ability to apply this knowledge to complex cases and provide accurate guidance to staff and clients.
• Strong analytical skills to…