Director, Student Access and Support Services

Middlesex Community College

Middlesex Community College (MCC) is one of the largest community colleges in the Commonwealth, employing people in full-time, part-time, faculty, professional, administrative, and support positions at campuses in both Lowell and Bedford, and online. We are focused on equity to transform lives and shape futures. MCC values equity and inclusion as the foundation for excellence, innovation, and success for our employees and students.

MCC is committed to a policy of affirmative action, equal opportunity, equal education, non-discrimination, and diversity to provide a learning and working environment that values the diverse backgrounds of all students and employees. MCC strives for a faculty and staff that reflect its richly diverse community of students. Women, people of color, persons with disabilities and others are strongly encouraged to apply.

Applications for employment are considered without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, marital status, or veteran status. Middlesex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies.

The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's ... Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Prospective employees are encouraged to review the College's Annual Safety & Security Report, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: https://(Use the "Apply for this Job" box below)..aspx

Director, Student Access and Support Services - Middlesex Community College

Lowell, MA

Full-time Staff

Full-time

Wed Jun 17 2026

Title: Director, Student Access and Support Services

Unit: Non-Unit Professional (NUP)

Department: Student Support Services

Reports to: Assistant Dean of Student Support Services

Date: June 17, 2026

General

Summary:

The Director of Student Access and Support Services (SASS) provides leadership and oversight for disability services across both campuses. This role ensures institutional compliance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act, supervises SASS staff, and coordinates accommodations and support services for students with documented disabilities. The Director also plays a central role in promoting accessibility, supporting faculty and staff, and advancing the College's commitment to equity and inclusion.

The Director serves as a key resource for students, families, faculty, and external partners, ensuring that students with disabilities are fully integrated into the academic and co-curricular life of the College.

• Provide leadership, supervision, and daily support to SASS staff across both campuses.
• Manage hiring, onboarding, training, performance evaluation, and workflow in alignment with College policies and collective bargaining agreements.
• Guide staff in conducting assessments and using data analytics to inform program planning and improvement.
• Maintain and oversee the Accommodate system, including user access, group management, review of initial request forms, updates to semester dates, templates, and picklists, and the creation and analysis of reports.
• Oversee the review of disability documentation (e.g., provider forms,…