Learning and Development Specialist

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Full Time Professional Lowell, MA, US

7 days ago Requisition

Salary Range: $64,063.00 To $96,094.00 Annually

Join Our Team and Make an Impact!

At Jeanne D’Arc Credit Union, we don’t just offer jobs—we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities
, you’ll have everything you need to thrive.

We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board!

Now Hiring:
Learning and Development Specialist

The Learning and Development Specialist designs, implements, delivers, and evaluates training programs to enhance employee skills, support leadership growth, and encourage ongoing professional development. This position drives training initiatives throughout the organization, aligning learning solutions with business goals while fostering a culture of continuous learning. Responsibilities include onboarding new employees, providing technical instruction, and supporting ongoing professional development.

The Learning and Development Specialist collaborates with department managers, HR Business Partners and Branch Administration and Member Contact Center trainers to identify learning needs, develop engaging content, and lead training sessions, workshops and online courses. They also assess training effectiveness, offer constructive feedback, and ensure all programs support organizational objectives and meet relevant standards. This individual is skilled at relationship-building, demonstrates thought leadership in training and engagement, brings energy and confidence to classroom settings, has experience with needs assessments, and possesses a passion for learning and career advancement.

Essential Functions & Responsibilities

• Develops a thorough understanding of departmental business strategies and learning needs by collaborating with managers, offering tailored solutions and best practices for knowledge transfer.
• Works with managers and stakeholders to create customized, role-based learning pathways that address skill gaps and enhance team performance.
• Builds credit union knowledge, gathers information, and establishes key networks to analyze and respond to current and future learning requirements.
• Produces a variety of learning content, including live sessions, interactive workshops, on demand trainings, microlearning modules, and job aids, ensuring employees have access to diverse training resources beyond LMS platforms.
• Designs and develops new trainings with clear objectives, content, project timelines, and rollout plans, including comprehensive communication strategies.
• Applies adult learning principles and instructional design methods to create eLearning, job aids, facilitator guides, blended learning, and structured materials.
• Utilizes AI-powered tools to develop and enhance scalable training programs, improving efficiency, personalization, and learner engagement.
• Employs BVS for assigning, tracking, and reporting on training initiatives, ensuring documentation and completion rates are accurate.
• Supports employees in accessing and using BVS and other available tools for their ongoing training needs.
• Defines success metrics and evaluates program effectiveness, measuring engagement, behavior change, and business impact.
• Refines training programs based on data and insights, demonstrating the ROI of learning initiatives.
• Collaborates closely with subject matter experts to update and test training materials.
• Maintains version control and quality standards to ensure learning materials remain accurate and relevant.
• Identifies external training resources and manages vendor relationships.
• Coordinates and supports state training grant processes, such as the Workforce Training Fund Program.
• Works with AVP, Employee Experience, and SVP,…