Quality Lead, North America Tech Deployment; NATD

Description

The North America Tech Deployment (NATD) team is looking for an experienced Quality Lead to drive the strategy and evolution of our Deployment Quality System (DQS) for deployment of complex robotics technologies. This individual will assess quality check processes and tools for existing and New Product Introduction (NPI) technologies. Up to 50% travel is required.

• Own strategy and evolution of the DQS for complex robotics equipment including writing business requirements, long‑term strategy, metrics reporting, and deep‑data to drive improvements.
• Interface with Amazon Robotics supply chain and manufacturing stakeholders on quality management processes and supplier performance metric.
• Collaborate with Deployment Engineering teams to streamline quality checks and defect data collection processes across large‑scale technologies in new construction and retrofit environments.
• Works independently and in a group setting, anticipates follow‑up questions and responds with supporting data, drives long‑term DQS strategies to support deployment business needs.
• Data management & data quality control experience with experience pulling and analyzing large sets of data in order to drive improvements and make business decisions using statistical tools.
• A proven ability to identify new areas of opportunity and invent processes to address those opportunities using expertise in disciplines such as work instructions, quality checks, for existing and new products.
• Excellent communication, both verbal and written as you will be required to collaborate with internal and external stakeholders, status reports, leadership report‑out, update W /M /Q  documentation.
• Influence and communicate effectively with senior management and leaders across the organization to determine priorities and direction.
• This position requires the candidate to drive process improvements and new process creation as well as ability to keep pace with our growth while motivating others to meet the challenges of an extremely deadline‑driven environment.

As a Quality Lead, you will lead DQS discussions with cross‑org stakeholders, collect business requirements, write tools’ business requirements, perform deep‑dive data analysis to root‑cause defects, create quality check processes for existing and new technologies, and maintain communication with senior leadership through status reports, leadership report‑outs, and updated W /M /Q  documentation. You will collaborate closely with technical engineering teams to build new quality processes, collect defect data trends across technology, and reduce defects to improve cost, rework, and drive efficiencies.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, number of hours, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full‑time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

• Bachelor's degree in engineering, statistics or business, or a Bachelor's degree and experience in creating process improvements with automation and analysis
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• 3+ years of experience in quality engineering, process engineering, project management, mechanical or robotics assembly and install
• 3+ years of experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
• Experience communicating to senior management and customers verbally and in writing
• Experience working in a fast‑paced and highly cross‑functional organization

• Master's degree in Quality Engineering, Process Engineering, or any process improvement‑centric discipline
• 7+ years of defining and implementing process improvement initiatives using data and metrics experience
• 5+ years of experience in quality engineering, process engineering, project management, mechanical or robotics assembly and install
• Six Sigma Black Belt or Green Belt or any Process Engineering certification
• Experience with Quality Management Systems (QMS) in robotics, manufacturing, or technology deployment environments
• Experience with New Product Introduction (NPI) quality processes and supplier quality management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.