Event Manager Tsongas Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services. Founded in 2015, the company serves seven world‑class venues and a roster of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents.

The Event Manager will manage every aspect of assigned events from the advance planning stages through the end of the event; hire, train, schedule, and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; and be responsible for and ensure overall customer and lessee satisfaction and experience.

This role will pay a salary of $55,000 to $65,000.

Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until July 24th, 2026.

The Venue Management division of Oak View Group has an opening for an Event Manager on the campus of UMass Lowell (UML) for the Tsongas Center, a 7,000‑seat multi‑purpose arena. The Tsongas Center hosts university sports, concerts, family shows, comedy, and other live events, and also supports operations for LeLacheur Park.

• Advance, plan, service, and supervise all events.
• Plan, direct, and evaluate the work of subordinates.
• Provide leadership and guidance for event personnel.
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives.
• Communicate clearly and concisely both orally and in writing.
• Establish and maintain effective working relationships with lessees/clients, co‑workers, part‑time staff, contractors, patrons/public, and municipal officials.
• Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed.
• Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles.
• Assist in the preparation of buildings to meet the requirements of upcoming events/shows.
• Assist with the completion of pre‑show event financial estimates.
• Prepare and complete the post‑show event settlements.
• Advise lessees on services available from independent contractors for events.
• Recruit, train, and supervise event & security staff.
• Create work schedules for event & security staff, delegate assignments, and review performance/results.
• Function as a liaison between users of the facility and the facility staff.
• Recommend and evaluate required event staffing levels.
• Coordinate communication between building staff and show staff during load‑in and load‑out.
• Investigate and resolve event‑related complaints in a professional manner, ensuring customer satisfaction.
• Maintain equipment (radios, metal detection wands, etc.) for all event and security staff.
• Make hospitality arrangements as needed.
• Communicate with municipal officials, including police, fire, and medical services; event staff; and the public to ensure the security of patrons.
• Review emergency planning procedures with all event staff for each event.
• Create and distribute detailed data sheets prior to every event.
• Prepare and approve bi‑weekly payroll for all event staff and security staff.
• Coordinate service needs with the food and beverage provider & make hospitality arrangements as needed.
• Coordinate and advance production details needed by clients and third‑party AV vendors as well as schedule and work with union stagehands for events as needed.
• Serve as Manager on Duty as scheduled.
• Other duties and responsibilities as assigned.

• Three to five (3‑5) years of increasingly responsible experience in event management in a stadium, arena, convention center, or public assembly facility setting preferred.
• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field.
• Strong oral and written communication skills.
• Strong…