Client Relationship Manager

Job Overview

Manages all aspects of specific sponsored plans while building and maintaining strong client relationships and supporting overall profitability. This role typically supports larger and/or more complex plans and customers, requiring a high level of client engagement and operational expertise.

• Ensure seamless day‑to‑day operations and timely delivery of periodic processing events
• Apply operational best practices to ensure plans run efficiently and meet specific client needs
• Enhance service delivery by managing risk and improving efficiency and quality
• Serve as a liaison between internal and external partners supporting plan operations, including Central Services, Customer Contact Center, Compliance, Financial Control, Pricing & Trading, and Trust
• Actively participate in sponsor calls and meetings
• Support sales opportunities, including participation in onsite presentations
• Travel as needed to attend client meetings

• 5+ years of experience in the financial services industry
• Strong customer service experience and skills
• Experience managing highly sensitive and at‑risk client relationships
• Bachelor’s degree in Business Administration or equivalent (Preferred)

$89,170 - $148,650 USD annually, including base salary and incentive opportunities based on role performance.

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer‑paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
• Paid volunteer time – 40 hours per calendar year

Voya Financial is an equal‑opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Voya is committed to the inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.