Business Cash Management Specialist

Business Cash Management Specialist

Full Time Professional Lowell, MA, US

30+ days ago Requisition

Salary Range: $57,150.42 to $85,725.64 Annually

The Business Cash Management Specialist serves as the primary technical and operational anchor for the Credit Union’s commercial deposit and treasury management services. This role is dedicated to providing high-level internal support to the Commercial Lending and Business Development teams, ensuring seamless implementation, maintenance, and troubleshooting of cash management products. The Specialist acts as the bridge between front-line sales and back-office operations, focusing on accuracy, risk mitigation, and providing an exceptional member experience for business members.

• Execute day-to-day business banking functions for cash management services, including Remote Deposit Capture, ACH processing, wire transfers, merchant services, payroll services, etc.
• Perform regular reviews and audits of business transactions to ensure accuracy, compliance, and fraud mitigation, including annual review of ACH originators to ensure system integrity of pre-approved settlement limits.
• Maintain business procedures related to business products, account opening, and other resources.
• Maintain high standards of data integrity and operational precision across all business banking platforms.
• Prepare comprehensive reports and presentations detailing business banking performance and portfolio health, including any revenue share from third‑party relationships and any cash management offerings.
• Proactively identify operational bottlenecks and recommend process enhancements to improve efficiency.
• Monitor and report on competitor rates, fee structures, and program offerings to ensure the credit union remains competitive in the local market.
• Serve as the primary internal resource for complex business banking inquiries.
• Provide ongoing training and technical support to Member Experience staff to empower them in assisting business members.
• Assist in developing and maintaining high‑value business deposit relationships through expert service and product knowledge.
• Participate in and contribute to department and organizational projects aimed at upgrading systems or improving business service workflows, directed toward cash management and business services process efficiency.
• Ensure all cash management activities adhere to internal policies as well as state and federal regulations.
• Work closely with third‑party service providers for certain cash management products and services to ensure proper oversight and management.
• Oversee documentation requests for both internal and third‑party annual audit and regulatory reviews; attend exit meetings and review written reports provided to Internal Audit or Compliance Officer.
• Cross‑sell additional products and services to business deposit clients to maximize their relationship with the credit union.
• Serve as the primary point of contact and subject matter expert for all reporting requirements, translating complex Business Services data into actionable insights for senior leadership and the business services team.
• Other duties as assigned.

• Three to five years of related experience and thorough knowledge of banking business products, services, policies, and procedures.
• Deep understanding of ACH regulations, NACHA rules, wire transfer protocols, and compliance with Regulation E, Regulation J, and NACHA operating rules.
• Valid driver’s license with a good driving record and at least two years of driving experience.
• Bachelor’s degree required or an equivalent combination of education and experience.
• Excellent interpersonal, analytical, verbal, and written communication skills; outstanding member service skills.
• Proficiency with Microsoft Office, especially Excel; ability to learn core systems such as Fiserv DNA.
• Strong judgment, problem‑solving, and decision‑making skills; ability to develop solutions independently.
• Self‑motivated, able to take initiative, organize and prioritize work, meet deadlines, and maintain departmental productivity.
• Ability to read, comprehend, and apply complex instructions and policies.
• Physical ability to stand, sit, walk, reach, and drive regularly; frequent local travel and attendance at events or work outside regular business hours.

Your contributions will help our members achieve their financial goals while advancing your career in a dynamic and supportive environment.