Lead Medical Secretary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals.  In addition, this role focuses on performing the following General Administration duties:
Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment.
An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment.  The majority of time is spent in the delivery of support services or activities, typically under supervision.  A senior level role that requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education.  

Works under limited supervision for routine situations, provides assistance and training to lower level employees, and problems typically are not routine and require analysis to understand.

This position is responsible for overseeing the day-to-day secretarial, routine office, supply ordering, and other operational tasks in support of a single site.  This includes planning, organizing, assigning and directing staffing needs. Plans work schedules for all physician support assignments.
** Job Description
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* Minimum Qualifications:

** 2.  Three (3) years of experience in a healthcare including staffing and scheduling.
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* Preferred Qualifications:

** 2. Five (5) years of experience in a healthcare including staffing and scheduling.
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* Duties and Responsibilities:

** The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned.
6. Communicates with patient regarding their financial responsibilities for the procedure and discuss any bad debt or collection history.
9. Answers telephone calls and triages nature of call as urgent, acute or routine based on medical knowledge. 11. Enters standing orders in the computer system for patients who present with weekly or monthly lab testing requirements. 16. Maintains proper documentation in the medical records to ensure compliance with both quality and legal requirements.
17. Interfaces with other physician offices handling specific procedures and requirements. 18. Manages all patient existing tasks including, but not limited to, scheduling of follow up appointments. Provides patient education regarding the guidelines of the office.
23. Checks in with site staff daily and maintains a presence in their location.
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* Physical Requirements:

** 4. Requires ability to see computer screen and read reports.
5. Requires ability to hear instructions from physicians and other clinical or nursing staff.
** Skills & Abilities:
** 1. Computer literacy required including familiarity with word processing programs and electronic spreadsheets and facility in learning new applications.
2. Excellent interpersonal and customer service skills including excellent interpersonal and telephone skills.
4. Strong business skills, including understanding of health care expenses, billing, revenue, and reimbursement models and how they affect business plans.  
5. Ability to develop recommendations based on analysis and lead teams and drive to decisions.  
6. Excellent organizational skills required with attention to detail.
7. Knowledge of medical terminology.
8. Ability to work independently with a minimum of supervision in routine matters.
9. Excellent organizational skills.
10. Ability to prioritize work and be flexible with work assignments.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, Melrose Wakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers.

The health system came together in 2014 to leverage the experience of its member organizations and integrate their missions to together transform the ways that consumers engage with and experience their care.
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