CRM & Integrations Administrator

Overview

Captivate is the largest on the go news and entertainment network in North America, reaching influential audiences where they work and live. From the biggest stories to today’s weather, traffic updates to building amenity announcements, we are the daily source of information that sparks conversation, piques curiosity and makes an impact. We reach millions through our network of video first screens in premier office buildings and luxury residential real estate, fostering powerful connections between brands and decision makers, properties and affluent consumers.

Influence the Influential with Captivate.

The Opportunity:

CRM & Integrations Administrator

Captivate is seeking a CRM & Integrations Administrator to join our dynamic Technology team. This role will serve as a key technical resource responsible for managing, maintaining, and enhancing Captivate’s customer relationship management (CRM) systems with a primary focus on Pivotal SFA (Avolin Software). The CRM & Integrations Administrator ensures that our CRM environment runs efficiently, supports end-to-end business operations, and delivers accurate, actionable data to drive sales and operational success.

This position works closely with cross-functional partners across Technology, Sales, Marketing, and Operations to deliver new solutions, resolve system challenges, and expand automation capabilities. The ideal candidate combines strong technical expertise with business acumen capable of both hands-on system administration and translating business needs into scalable technical outcomes.

While the immediate focus will be on optimizing and supporting Pivotal SFA, this role will also play an important part in shaping Captivate’s future CRM strategy, including the evolution and potential integration of Salesforce and other modern platforms. This is a highly collaborative, growth-oriented opportunity for someone passionate about leveraging technology to connect data, systems, and people.

Salary Range: $95,000 to $105,000

• Administer and maintain the Pivotal SFA CRM, including configuration, user setup, system monitoring, permissions management, and data quality control.
• Collaborate with Sales, Marketing, and Operations to understand business needs and translate them into scalable CRM solutions that improve efficiency and visibility.
• Develop, test, and deploy system enhancements such as workflows, dashboards, forms, and automation rules that simplify user experience and improve reporting accuracy.
• Partner with Engineering and IT to design and support bidirectional integrations between Pivotal SFA, Salesforce, and Net Suite using Mule Soft and related integration technologies.
• Troubleshoot and resolve technical issues by diagnosing root causes, managing error logs, and ensuring system stability across all connected applications.
• Oversee data imports, exports, and synchronization between CRM, ERP, and marketing systems, ensuring clean and consistent datasets across all business units.
• Support software version updates, patches, and upgrades, coordinating testing and deployment with internal development and external vendors.
• Develop and maintain documentation, including system configurations, process maps, and best practices to ensure knowledge continuity and compliance.
• Provide user training and ongoing support to maximize adoption and ensure all teams are leveraging CRM tools effectively.
• Contribute to Captivate’s CRM modernization roadmap, helping identify opportunities to expand automation, analytics, and cross-platform integration particularly as we prepare for greater use of Salesforce and emerging CRM technologies.

Success in this role means you’ve built confidence across the organization that our CRM systems are reliable, insightful, and evolving in step with Captivate’s business goals. You’re the go-to expert for system stability, data integrity, and integration efficiency ensuring teams can focus on selling, serving clients, and making informed decisions.

• CRM systems run seamlessly, with proactive monitoring and minimal downtime across Pivotal SFA, Salesforce, and connected…