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Strategic Customer Success Architect
Job in
Lowell, Middlesex County, Massachusetts, 01856, USA
Listed on 2026-05-22
Listing for:
IBM
Full Time
position Listed on 2026-05-22
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Consultant
Job Description & How to Apply Below
IBM in Lowell, Massachusetts is looking for a Customer Success Manager who serves as the primary technical advisor for customers using IBM Apptio. The role focuses on ensuring customers achieve measurable value through product adoption and optimizing use cases, while building long-term partnerships.
The ideal candidate will have hands-on experience in a technical customer success or account management role within SaaS, and must be comfortable driving success plans and collaborating with internal teams.
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