More jobs:
Information Technology Service Management Consultant
Job in
Lowell, Middlesex County, Massachusetts, 01850, USA
Listed on 2026-05-30
Listing for:
ACL Digital
Full Time
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, IT Business Analyst
Job Description & How to Apply Below
Title
ITSM Transformation Program Manager
Position TypeLong term contract role with potential extensions (12 months to begin with)
LocationOpen for Remote
TopSkills:
Must have
- Program and Strategy Level expertise
- Change management
- IT Asset Management
- Service Now (Technical and Functional) Knowledge NOT a Developer
- Service Management in Core ITSM space
- ITIL v4 Foundations Certification
- Master's degree in relevant field
- 10+ years of experience in IT Service Management with 5+ years leading strategic ITSM programs
- Advanced ITIL certifications (ITIL Managing Professional, ITIL Strategic Leader, or Expert level)
- Service Now certifications (e.g., Certified Implementation Specialist, ITSM Professional)
- Project management certification (e.g., PMP, PRINCE2, or Agile/Scrum certifications)
- Experience implementing ITSM programs across multiple practice areas
- Understanding of Demand Management, resource planning, and capacity management practices
- Experience with higher education IT environments and decentralized organizational structures
- Experience with organizational change management methodologies (e.g., ADKAR, Prosci)
- Demonstrated success driving ITSM adoption across large, complex organizations
- Excellence in executive communication, influence, and stakeholder management
- Experience with data analytics, KPI development, and performance measurement frameworks
- Experience coordinating with external implementation partners and vendors
- Strategic thinking and vision-setting
- Independent leadership and self-direction
- Organizational change leadership
- Cross-functional collaboration and influence
- Executive stakeholder engagement and communication
- Process innovation and continuous improvement
- Data-driven decision making and analysis
- Complex problem solving and critical thinking
- ITSM best practices and frameworks
- Program and portfolio management
- ITIL v4 Foundations – Must have
- Advanced ITIL certifications strongly preferred
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