Sr Forward Deployed Engineer

Position: Sr Staff Forward Deployed Engineer
Job description

Company and benefits

Job IDSRSTA
018111

Employment Type

Regular Work  Style hybrid Location Lowell ,MA,United States Travel Up  to 50%
Role Sr Staff Forward Deployed Engineer Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Sr. Staff Forward Deployed Engineer (FDE)

Role Overview We are seeking a Senior Staff Forward Deployed Engineer (FDE) to lead complex enterprise engagements across UKG’s HCM, Payroll, and Workforce Management ecosystem.

This role operates as a principal architect and strategic advisor, combining enterprise systems design, agentic AI architecture, and hands-on engineering.

You will embed with strategic customers to deliver production-grade integrations, AI-enabled workflows, and reusable platform patterns that accelerate time-to-value and expansion.

This is not traditional consulting — you will ship production systems and influence product and platform direction.

Why This Role Matters You will directly shape how enterprise customers adopt UKG’s platform and AI capabilities.

This role drives customer outcomes, platform leverage, and product evolution — forming a critical link between enterprise reality and engineering strategy.

Key Responsibilities Lead architecture for complex enterprise ecosystems across HCM, Payroll, WFM, ERP, IAM, and adjacent systems

Design and deliver production-grade integrations, automation, and AI-enabled workflows

Advise customers on agentic AI adoption, including orchestration, decisioning, and human-in-the-loop systems

Translate business problems into scalable architectures combining systems + AI capabilities

Act as a trusted technical advisor to CIO/CTO-level stakeholders

Drive reusable accelerators, templates, and reference architectures

Mentor and guide other FDEs; set technical standards and best practices

Influence product roadmap through structured field feedback

Agentic AI Leadership Guide enterprise customers on safe, compliant, and scalable AI adoption

Design and prototype agentic workflows integrated with enterprise systems

Identify high-value use cases for AI-driven automation and orchestration

Balance AI innovation with enterprise constraints (security, governance, auditability)
Contribute reusable AI patterns and reference implementations to the platformQualifications
10+ years in software engineering, architecture, or distributed systems

Deep experience with enterprise integrations (APIs, event-driven systems, data pipelines, IAM)
Strong cloud architecture experience (AWS, Azure, or GCP)
Experience building production-grade systems in enterprise environments

Strong customer-facing and executive communication skills

Ability to operate autonomously and lead ambiguous, high-impact initiatives

AI / Systems Expertise

Experience with AI-enabled systems, LLMs, copilots, or automation frameworks

Familiarity with agentic AI concepts (agents, orchestration, tool use)
Understanding of enterprise AI constraints (security, privacy, compliance)
Ability to translate AI strategy into production-ready architectures

Strong systems thinking across human + AI + system interactions

Success Metrics Reduction in enterprise Time-to-Value Successful, scalable production deployments

Reusable assets and AI patterns adopted across customers

Expansion ARR influenced

Executive-level customer satisfaction

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our…