Implementation Manager

Job Overview

The Implementation Manager is a customer-facing role responsible for leading post‑sales implementation and onboarding of enterprise software solutions at Magna New Mobility. The role ensures a successful transition from sales handoff through go‑live, coordinating cross‑functional internal teams and customer stakeholders.

• Implementation & Onboarding Delivery
  • Own end‑to‑end implementation execution for assigned customers, from post‑sales handoff through go‑live and transition to Customer Success.
  • Develop and manage structured implementation plans covering discovery, configuration, integration, testing, training and launch.
  • Lead customer onboarding activities to ensure users are enabled, workflows are validated, and success criteria are met.
  • Ensure solutions are implemented according to product standards, best practices, and customer‑specific business requirements.
• Project & Stakeholder Management
  • Serve as the primary point of contact during implementation, coordinating between customer stakeholders (operations, IT, engineering) and internal teams (Product, Engineering, Support, Sales, Customer Success).
  • Manage implementation scope, timelines, dependencies, risks and mitigations.
  • Facilitate recurring status meetings, track action items, and provide clear progress reporting to internal and external stakeholders.
  • Proactively identify and resolve implementation risks, escalating issues when needed to maintain timelines and customer confidence.
• Customer Enablement & Go‑Live Readiness
  • Deliver or coordinate customer training and enablement, ensuring users are prepared to adopt the solution at launch.
  • Validate go‑live readiness through system testing, workflow validation and acceptance criteria.
  • Support customers during go‑live and early stabilization to ensure a smooth transition into steady‑state usage.
  • Complete structured handoff to Customer Success with full documentation of configuration, risks, goals and next steps.
• Process, Tools & Continuous Improvement
  • Execute implementations aligned to defined implementation playbooks, processes and standards.
  • Utilize internal tools (Smartsheet, Jira, Salesforce, Confluence) to manage plans, tasks, documentation and reporting.
  • Partner with Product, Engineering and Customer Success to provide implementation feedback and contribute to process improvements.
  • Help refine onboarding materials, templates and delivery models based on implementation learnings.

• Bachelor’s Degree in Manufacturing Engineering, Mechanical Engineering or other technical/business related field OR equivalent years of experience.
• 3+ years of experience in implementation management, project management, solutions delivery or enterprise software deployment.
• Proven ability to manage customer‑facing implementations with multiple stakeholders and work streams.
• Experience supporting enterprise SaaS solutions, ideally in operational or technical environments.
• Strong organizational, communication and problem‑solving skills.
• Comfortable leading structured delivery while adapting to changing customer needs.
• Proficiency with project management and CRM tools (Smartsheet, Jira, Salesforce, Confluence).

Normal amount of sitting or standing, average mobility to move around an office environment, able to conduct normal amount of work at a computer. Ability to travel to principal place of business on a hybrid schedule. Ability to travel up to 25%.

Hiring Base Salary Range: $105,780 – $196,440 (Salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity and alignment with market data). In addition to base salary some positions are eligible for an annual performance based bonus.

At Magna, we believe that a diverse workforce is critical to our success. We are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity.