Implementation Manager

What We Offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry‑leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Magna New Mobility is a business unit inside Magna International leveraging Magna’s technology building blocks, developing new capabilities, and entering new markets and use cases. Our products include advanced solutions for urban markets, industrial intralogistics, commercial and autonomous vehicles.

Magna New Mobility is also creating advanced software solutions that integrate with next‑generation hardware. Our software is a core driver – turning our hardware into smart, integrated platforms for partners eager to advance the mobility sector.

Magna’s New Mobility group is not just about building individual technologies; we aim to create integrated solutions that address the complex challenges of moving people efficiently and cost effectively in the 21st century. Join us in advancing and shaping the future of mobility.

The Implementation Manager is a customer‑facing role responsible for leading post‑sales implementation and onboarding of enterprise software solutions. This position owns the successful transition from sales handoff through go‑live, ensuring customers are configured, trained, and fully prepared to operationalize the platform.

The Implementation Manager operates at the intersection of project management, solutions delivery, and customer onboarding, coordinating cross‑functional internal teams and customer stakeholders to deliver implementations on time, within scope, and aligned to defined success criteria. This position is focused on initial deployment, activation, and early adoption, setting the foundation for long‑term customer value.

• Own end‑to‑end implementation execution for assigned customers, from post‑sales handoff through go‑live and transition to Customer Success
• Develop and manage structured implementation plans covering discovery, configuration, integration, testing, training, and launch
• Lead customer onboarding activities to ensure users are enabled, workflows are validated, and success criteria are met
• Ensure solutions are implemented according to product standards, best practices, and customer‑specific business requirements

• Serve as the primary point of contact during implementation, coordinating between customer stakeholders (operations, IT, engineering) and internal teams (Product, Engineering, Support, Sales, Customer Success)
• Manage implementation scope, timelines, dependencies, risks, and mitigations
• Facilitate recurring status meetings, track action items, and provide clear progress reporting to internal and external stakeholders
• Proactively identify and resolve implementation risks, escalating issues when needed to maintain timelines and customer confidence

• Deliver or coordinate customer training and enablement, ensuring users are prepared to adopt the solution at launch
• Validate go‑live readiness through system testing, workflow validation, and acceptance criteria
• Support customers during go‑live and early stabilization to ensure a smooth transition into steady‑state usage
• Complete structured handoff to Customer Success with full documentation of configuration, risks, goals, and next steps

• Execute implementations aligned to defined implementation playbooks, processes, and standards
• Utilize internal tools (Smartsheet, Jira, Salesforce, Confluence) to manage plans, tasks, documentation, and reporting
• Partner with Product, Engineering, and Customer Success to provide implementation feedback and contribute to process improvements
• Help refine onboarding materials, templates, and delivery models based on implementation learnings