Implementation Manager

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What we offer:

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group

Summary:

Magna New Mobility is a business unit inside Magna International leveraging Magna’s technology building blocks, developing new capabilities, and entering new markets and use cases. Our products include advanced solutions for urban markets, industrial intralogistics, commercial and autonomous vehicles.

Magna New Mobility is also creating advanced software solutions that integrate with next-generation hardware. Our software is a core driver - turning our hardware into smart, integrated platforms for partners eager to advance the mobility sector.

Magna's New Mobility group is not just about building individual technologies; we aim to create integrated solutions that address the complex challenges of moving people efficiently and cost effectively in the 21st century. Join us in advancing and shaping the future of mobility.

Job Responsibilities:

The Implementation Manager is a customer-facing role responsible for leading post-sales implementation and onboarding of enterprise software solutions. This position owns the successful transition from sales handoff through go-live, ensuring customers are configured, trained, and fully prepared to operationalize the platform.

The Implementation Manager operates at the intersection of project management, solutions delivery, and customer onboarding, coordinating cross-functional internal teams and customer stakeholders to deliver implementations on time, within scope, and aligned to defined success criteria. This position is focused on initial deployment, activation, and early adoption, setting the foundation for long-term customer value.

What you will be doing in this role:

Implementation & Onboarding Delivery Own end-to-end implementation execution for assigned customers, from post-sales handoff through go-live and transition to Customer Success Develop and manage structured implementation plans covering discovery, configuration, integration, testing, training, and launch

Lead customer onboarding activities to ensure users are enabled, workflows are validated, and success criteria are met Ensure solutions are implemented according to product standards, best practices, and customer-specific business requirements

Project & Stakeholder Management Serve as the primary point of contact during implementation, coordinating between customer stakeholders (operations, IT, engineering) and internal teams (Product, Engineering, Support, Sales, Customer Success)
Manage implementation scope, timelines, dependencies, risks, and mitigations

Facilitate recurring status meetings, track action items, and provide clear progress reporting to internal and external stakeholders

Proactively identify and resolve implementation risks, escalating issues when needed to maintain timelines and customer confidence

Customer Enablement & Go-Live Readiness Deliver or coordinate customer training and enablement, ensuring users are prepared to adopt the solution at launch

Validate go-live readiness through system testing, workflow validation, and acceptance criteria

Support customers during go-live and early stabilization to ensure a smooth transition into steady-state usage

Complete structured handoff to Customer Success with full documentation of configuration, risks, goals, and next steps

Process, Tools & Continuous Improvement Execute implementations aligned to defined implementation playbooks, processes, and standards

Utilize internal tools (e.g., Smartsheet, Jira, Salesforce, Confluence) to manage plans, tasks, documentation, and reporting

Partner with Product, Engineering, and Customer Success to provide implementation feedback and contribute to process improvements

Help refine onboarding materials, templates, and delivery models based on implementation learnings

What you should bring to this role:

Bachelor’s Degree in Manufacturing Engineering, Mechanical Engineering or other technical/business related field OR equivalent years of experience required3+ years of experience in implementation management, project management, solutions delivery, or enterprise software deployment

Proven ability to manage customer-facing implementations with multiple stakeholders and work streams

Experience supporting enterprise SaaS solutions, ideally in operational or technical environments

Strong organizational, communication, and problem-solving skills

Comfortable leading structured delivery while adapting to changing customer needs

Proficiency with project management and CRM tools (e.g., Smartsheet, Jira,…