Tier 1 Help Desk Technician — Campus IT Support
Job in
Lowell, Middlesex County, Massachusetts, 01856, USA
Listed on 2026-07-23
Listing for:
Alexander Technology Group
Full Time
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Alexander Technology Group is seeking a Help Desk Support Technician in Lowell, MA. This 2–3 month contract role provides Tier 1 technical support during the busy season, primarily over the phone with some walk-ins.
Ideal for a recent IT graduate or college help desk experience. You will troubleshoot common hardware, software, password and connectivity issues, document requests, and escalate complex problems to senior staff while delivering friendly, professional service to students, faculty,
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