Executive Director, AI Infrastructure & Platform Engineering

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

The Executive Director, AI Infrastructure & Platform Engineering is a senior engineering leadership role responsible for standing up, operating, and continuously improving CVS Health's on-premises AI compute platform. This position owns the physical and platform layers of CVS's Enterprise AI Factory - a frontier-class GPU compute environment running NVIDIA Blackwell systems across a high-throughput RoCE v2 fabric, hosted in co-located data center facilities, with multi-site expansion underway.

Reporting to the Global Head of Infrastructure/AI Operations and Service Delivery, this leader will establish operational baselines across the full infrastructure stack - hardware, network fabric, GPU clusters, storage, and the operating systems and orchestration layers above - and build the Site Reliability Engineering practice that delivers the availability, reliability, and performance that frontier AI workloads demand. This is a greenfield organizational build.

The Executive Director will define the operating model, set the engineering standards, hire and develop the team, and establish the long-term operations capability that will govern CVS's AI infrastructure for years ahead.

• Define and execute the long-range vision and strategy for AI infrastructure and platform engineering, with availability (>99.99%), reliability, and platform performance as the primary measures of success.
• Recruit, hire, develop, and retain a high-performing engineering organization spanning infrastructure, network, platform reliability, observability, security, 24/7 operations, change and release management, and Fin Ops.
• Establish clear ownership, accountability, and performance expectations across all functional teams; foster a culture of operational excellence, engineering rigor, and continuous improvement.
• Provide executive-level communication to senior leadership on platform status, milestones, risk posture, and strategic initiatives.

• Own the physical layer of the AI compute environment - GPU compute, storage, network fabric, capacity planning, and hardware lifecycle accountability.
• Direct bare-metal Kubernetes and Open Shift operations, including cluster administration, GPU quota governance, infrastructure-as-code adoption, and availability baseline enforcement.
• Govern high-performance network fabric operations
  - RoCE v2, spine-leaf topology, lossless Ethernet tuning, congestion management, and segmentation.
• Establish and enforce operational baselines across every layer of the stack - hardware, fabric, platform, and workload - with deviations detected, escalated, and resolved within defined SLAs.
• Direct Innovation POD strategy to develop self-healing and autonomous capabilities that proactively prevent service degradation before it impacts availability.

• Build and sustain a high-performing 24/7 operations model - designed for sustainable, predictable coverage with no mandatory overtime and measurable team health and retention.
• Drive end-to-end observability across the physical and platform layers, with continuous feedback loops connecting monitoring data to incident response, change decisions, and improvement cycles.
• Oversee change management so every modification is risk-assessed, monitored during rollout, and baseline-validated post-deployment.
• Ensure configuration consistency and drift detection across all platform components to prevent baseline degradation over time.
• Lead GPU Fin Ops governance - utilization optimization, tenant quota enforcement, and cost reduction - in partnership with the Finance organization.

• Empower the Security SRE Lead to…