Security & Resilience Platform Engineer

Key Responsibilities

• Service Now ITOM Implementation & Platform Leadership
• Lead the end-to-end implementation of the Service Now ITOM module, including Discovery, Service Mapping, Event Management, and CMDB design/configuration.
• Define ITOM implementation roadmap, project milestones, and success metrics in partnership with IT leadership.
• Configure, customize, and maintain Service Now to align with business requirements and ITIL best practices.
• Serve as a subject matter expert and primary point of contact for day-to-day Service Now platform administration, troubleshooting, and enhancements.
• Partner with stakeholders to scope, plan, and support the implementation of future Service Now modules (e.g., ITSM enhancements, ITAM, Sec Ops, HRSD, or other modules as the platform expands).
• Maintain platform health, including instance upgrades, patching, integrations, and data integrity.
• Develop and maintain documentation, including configuration guides, process workflows, and end-user training materials.
• Evaluate and recommend Service Now best practices, new features, and platform optimizations.

• Assist in the coordination and tracking of vulnerability management activities, including scanning cadences, remediation tracking, and reporting.
• Support integration of vulnerability data into Service Now (e.g., Vulnerability Response module) to streamline remediation workflows.
• Collaborate with security and infrastructure teams to prioritize and track remediation efforts against SLAs.

• Support the maintenance and continuous improvement of BCDR plans, documentation, and testing schedules.
• Assist in coordinating disaster recovery tabletop exercises and post-exercise reporting.
• Help ensure BCDR-related data, assets, and dependencies are accurately reflected within the Service Now CMDB.

• 3+ years of hands‑on experience administering or implementing Service Now, with direct experience in ITOM (Discovery, Service Mapping, Event Management, or CMDB).
• Strong understanding of ITIL framework and IT service management principles.
• Experience with Service Now scripting (JavaScript, Glide API) and platform configuration (business rules, workflows, UI policies, ACLs).
• Demonstrated ability to manage projects independently, including scoping, planning, and stakeholder communication.
• Excellent written and verbal communication skills, with the proven ability to translate complex technical concepts into clear, accessible language for both technical and non‑technical audiences.
• Strong interpersonal skills and the ability to build relationships and collaborate effectively across cross‑functional teams in a fast‑paced manufacturing technology environment.

• Service Now certifications (CSA, ITOM Fundamentals, CIS‑ITOM, or related).
• Prior experience supporting vulnerability management programs or tools (e.g., Tenable, Qualys, Rapid7).
• Familiarity with business continuity/disaster recovery planning and testing.
• Experience with additional Service Now modules (ITAM, Sec Ops, HRSD, etc.).

Due to ITAR regulations, only candidates who are U.S. Persons (U.S. citizens, U.S. nationals, lawful permanent residents, or individuals granted asylum or refugee status) will be considered for this position.

MACOM is committed to working with and providing reasonable accommodations to qualified individuals with physical and mental disabilities. If you have a disability and are in need of a reasonable accommodation with respect to any part of the application process, please call  or email  Provide your name, phone number, and the position title and location in which you are interested, and nature of accommodation needed, and we will get back to you.

We also work with current employees who request or need reasonable accommodation in order to perform the essential functions of their jobs.

This position is eligible to receive restricted stock unit (RSU) awards and cash bonuses, solely at MACOM’s discretion, subject to individual and company performance.

The Salary Range for this position is $95,000 – $154,000. Actual salary offered to candidate will depend on several factors, including but not limited to, work location, relevant candidates’ experience, education, and specific knowledge, skills, and abilities.

• Health, dental, and vision insurance.
• Employer-sponsored 401(k) plan.
• Paid time off.
• Professional development opportunities.

MACOM is an Equal Opportunity Employer committed to a diverse workforce. MACOM will not discriminate against any worker or job applicant on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, military service, marital status, or any other category protected under applicable law.