Senior Technical Program Manager - Confluent

At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation.

With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world. With Confluent, data doesn’t sit still. We put information in motion, streaming in near real time so organizations can react faster, build smarter, and deliver experiences as dynamic as the world around them.

As a Technical Program Manager (TPM), your day-to-day functions involve juggling multiple Kafka initiatives across numerous teams, stakeholder functions (Product, Security, etc.), and geographies. While closely monitoring dependencies with other orgs, you will also help with planning, prioritization, risk management, stakeholder reporting, operations and tradeoffs. A cross-org view is particularly strategic for managing these projects within the lens of horizontal, multi-quarter projects for cost margin improvements and security-related programs.

Driving these initiatives requires prior experience managing cloud projects, having an operational focus, experience with cross-group dependency management, the ability to deep-dive into technical issues and organizational problem-solving. A big focus for the TPM here would be to shield the development teams from chaos and streamline processes for smooth and successful on-schedule delivery of long-ranging programs. Programs you own may span complex technical projects involving improving performance and scalability, multi region DR etc.

Hence strong knowledge of cloud fundamentals is necessary to deep-dive into technical areas to support these programs successfully.

• You are smart, humble, and empathetic.
• You have a strong sense of teamwork and put the team's and company's interests first.
• You are driven and excited about the challenges of a fast-paced, innovative software startup environment with a mindset of getting stuff done!

• Work with stakeholders to drive cross-cutting and critical initiatives for the company.
• Ensure we can deliver projects on time, regularly communicating progress and status to key stakeholders.
• Proactively identify and resolve roadblocks/challenges affecting projects.
• Make technical decisions to keep projects running smoothly.
• Work with Engineering, Product, and Security leadership to streamline and drive projects on a predictable schedule.
• Run cross-functional meetings and drive decision-making around schedule adjustments, bug triage, and internal and external partner/customer delivery.
• Take ownership of engaging with various engineering and product stakeholders to drive E2E execution, including understanding potential risks and alignment models for competing priorities.
• Help the Kafka team understand the priorities of other dependent teams, both upstream and downstream, to unblock their roadmap needs.

Master's Degree

• Prior Technical Program Management experience, a minimum of 4 years, in driving end-to-end lifecycle of complex and massive projects across organizations.
• Experience with JIRA, Big Query, Google App Scripts
• Strong technical skills especially knowledge of cloud networking fundamentals.
• Strong analytical skills. Ability to use data to glean insights and trends and help engineering make better decisions.
• Experience driving cloud platform engineering cross-functional projects is a big plus.
• Experience driving operations across teams, creating dashboards is also a big plus.
• Strong communication, interpersonal and leadership skills to work with engineering and non-technical stakeholders.
• Experience in highly agile environments applying JIRA reporting and sprint planning is a big plus.
• Bachelor's degree in Computer Science, a related field, or equivalent practical experience.

• Familiarity with Confluent Platform or Apache Kafka.
• Experience building dashboards and reports using JQL, SQL, Big Query, or Data Studio.
• Background working with or within an SRE, platform engineering, or infrastructure organization.