Account Manager, Personal Lines

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

Assured Partners is a leading insurance brokerage that prides itself on delivering more than insurance expertise. As part of Gallagher, you will be joining a team that delivers more than policies; you will provide proactive risk management consulting, innovative solutions, and an unmatched level of client service.

Are you ready to build a rewarding career while making a real difference in people's lives? Join our Personal Lines Team in Lowell, MA, as a Personal Lines Account Manager. At Gallagher, we believe in empowering our employees to grow, thrive, and succeed.

In this role, you'll collaborate with a supportive team to help clients prepare for the unexpected, all while contributing to a culture of excellence and continuous improvement. This is a hybrid position with 4 days in the office and 1 day remote after training is completed. Join us at Gallagher, where we’re united by a commitment to one another’s growth and the pursuit of shared goals.

Together, we’ll shape a future defined by excellence

As a Personal Lines Account Manager, you'll play a vital role in delivering exceptional service to our clients. You'll work closely with Account Executives to ensure smooth workflows and provide outstanding client support. From managing accounts and processing policy changes to reviewing carrier quotes and ensuring compliance with documentation standards, your work will directly impact client satisfaction and retention. You'll also have the opportunity to grow your expertise by staying updated on industry trends and participating in ongoing training.

Here’s what you’ll be doing:

• Supporting clients by preparing correspondence, processing renewals, and managing policy changes.
• Ensuring accurate and timely documentation, including signed applications and coverage confirmations.
• Maintaining organized records and adhering to company procedures to achieve positive audit results.
• Engaging in continuous learning to enhance your insurance knowledge and technical skills.

Required:

Bachelor's degree with 0+ years client service and/or claims management experience
-OR
- High School degree/GED with 3+ years client service and/or claims management experience. Producer's License. Proficiency in Microsoft Office. Appropriate licensing as required.

Here’s what you’ll bring to the role:

• A passion for delivering exceptional client service and building strong relationships.
• The ability to manage multiple tasks efficiently while maintaining attention to detail.
• Strong communication skills to explain complex information in simple terms.
• A proactive approach to learning and staying informed about industry trends.
• Familiarity with agency management systems and a commitment to process excellence.

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We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting…