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Technical Support

Senior Escalation Manager — Cross‑Team Leader

Job in Lowell, Middlesex County, Massachusetts, 01856, USA
Listing for: Ukg-6
Full Time position
Listed on 2026-05-10
Job specializations:
  • Language/Bilingual
    Technical Support
Salary/Wage Range or Industry Benchmark: 71900 USD Yearly USD 71900.00 YEAR
Job Description & How to Apply Below
UKG in Lowell, MA is seeking an Escalation Manager III responsible for customer escalation management support. This role requires collaborating with Customer Experience and Engineering teams to resolve issues impacting customers' businesses. The ideal candidate will have proven experience handling escalated situations, a strong technical background, and excellent communication skills. The position offers a hybrid work style and a competitive salary range of $71,900.00 to $.
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Position Requirements
10+ Years work experience
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