Manager , Claims

Job Summary

Under general direction, oversee and guide team of hourly/salaried non‑exempt employees in the Claims Department. Act as face of the team to external parties, such as other areas of the Company, customers, etc. As part of management responsibilities, monitor operations and team performance, ensure standard operating procedures are followed, and support escalated issues as they arise.

• Assign open files to a group of Litigation Claims Examiners, monitor workload and adjust as needed.
• Provide counsel/give advice on new and existing claims.
• Coordinate with other departments or segments of the company, including outside vendors and customers.
• Ensure claims are reported in a timely manner to insurance carriers.
• Provide guidance on settlement authority to team members within defined ranges.
• Support night safety with questions and coordinate legal representation.
• Provide management guidance, coaching and mentoring to team members, including other personnel actions such as performance evaluations and hiring.

• Minimum:
  High School Diploma or GED with more than 5 years combination of education, experience and training.
• Preferred:
  Bachelor's Degree with 4-5 years combination of education, experience and training.
• Ability to communicate effectively over the phone.
• Ability to form strong arguments and defend a position professionally.
• Ability to maintain professionalism while dealing with difficult individuals.
• Ability to make independent, time‑sensitive decisions.
• Experience managing/supervising individuals and team.
• Experience working in a fast‑paced environment.
• Experience working in claims.
• Proficient time management skills.
• Self‑motivation.

Mon‑Fri: 08:00‑17:00.

Starting pay is influenced by skills, education, experience, geography, and other qualifications. The position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the Company’s bonus and incentive plans.

• Medical benefit.
• Dental benefit.
• Vision benefit.
• 401(k) retirement plan.
• Life insurance.
• Short‑term and long‑term disability coverage.
• Paid time off commensurate with tenure (includes vacation and sick time).
• Six weeks of paid maternity leave.
• Two weeks of paid parental leave.
• Six paid holidays annually.

• Bachelor’s:
  Business Administration/Management.
• Bachelor’s:
  Law.
• GED (Required).
• High School (Required).

• Legal.
• Management—Entry Level.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.