Technical Delivery Manager
Listed on 2026-07-22
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Management
Project & Program Management, Operations Management
Job Description
The Program Services (PSG) has an immediate need for a Technical Delivery Manager. The Technical Delivery Manager (TDM) is a senior leader within the Technical Services Unit (TSU) dedicated to the delivery of technically superior products and services, staff development and project portfolio profitability.
With high-level goals provided, provides oversight and technical guidance on moderate to highly complex consulting analyses (e.g., operations improvement, human resources, organizational design, etc.) to support client business needs.
A candidate for this position must demonstrate the following competencies:
- Team builder, communicator, motivator, positive/professional leader, staff mentor/advocate
- Capable of developing strong working relationships and partnerships with the leadership in the Client Service Units and other TSU groups
- High level of operational and financial capabilities including the proactive delivery of Client Revenues, Operating Income, and Profit
Quality of Technical Products
Oversees delivery of technically superior products and services
Facilitates delivery and commitment of staff for specific assignments, in coordination with the Regional Team Leaders (RTLs) and client service groups
Ensures technical excellence of the work performed as well as compliance with Quality Management standards and Health and Safety procedures
Collaborates with other TDMs, RTLs, Practice and Discipline Leaders within the Program Services Group, as appropriate, to share work and staff across geographic boundaries to meet goals
Manages a team of Regional Team Leaders within PSG
Staff Development
Promotes participation in the Career Compass Program, in coordination with Regional Team Leader, and monitors pairing success
Actively participates in appropriate TKM Communities of Practice, and ensures that RTLs and staff actively participate
Identifies and nominates Approved Project Managers, Project Technical Leaders and Project Managers in-Training in coordination with the client service groups and RTLs
Mentors and coaches the RTLs working with their teams to develop their career as well as develop CDM Smith’s future leaders
Coordinates annual focal point review process for region
Effectively recognizes employees within the region
Profit Delivery
Responsible for delivery of chargeable salaries, control of non-chargeable salaries, operating income, indirect expenses and delivery of targeted actual profit margin of the work performed by the group
Provides input to the TSU’s annual business and profit plan
Assists Practice Leaders, Discipline Leaders, and Client Service Units in meeting their sales growth goals, by providing the appropriate number, skills and location of employees
Partners with other TDMs and the Client Service Units to identify specific large and/or strategic opportunities
Develops a long-term staffing plan that meets growth goals, while achieving an appropriate staffing mix
With high level goals provided, provides oversight and technical guidance on the preparation of moderate to highly complex sections of management consulting reports.
Leads the creation of moderate to highly complex recommendations for improvements to client programs.
With high level goals provided, contacts clients to collect or review datasets and/or presentations.
Provides project status updates to clients, as required.
Manages implementation plans as appropriate.
Collaborates with sales staff to create proposals in response to current and potential client requests for proposal (RFPs).
Reviews draft proposals for adherence to firm, industry, state, local and federal regulations and best practices.
Meets with current and potential future clients to review their current and future organizational needs.
Provides technical guidance and training to more junior staff.
Mentors more junior staff and develops them for future growth within the discipline and firm.
Performs other duties as required.
Participate in Communities of Practice (CoP) activities.
May participate in professional association and societies, attend conferences, contribute to papers, etc.
Qualifications15 years of related experience.
Domestic and/or…
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