Xfinity Retail Sales Consultant

Job Summary

We’re looking for an energetic and customer‑focused Retail Sales Associate to join Comcast Xfinity. The Associate will engage customers with enthusiasm, describe product features, and close sales while providing exceptional service.

• Engage customers with enthusiasm and demonstrate product features to enhance their shopping experience.
• Provide outstanding customer service in all interactions, meeting or exceeding sales targets and enhancing satisfaction through diligent follow‑up.
• Help customers interpret and clarify account statements, and assist with bill payments in store.
• Answer questions about current or new services, change account data, upgrade service levels, and handle all general service requests.
• Act as a brand ambassador, promoting Comcast/Xfinity products and maintaining advanced product knowledge.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.
• Support a competitive, fun work culture by contributing to team goals and sharing ideas.

• High School Diploma or equivalent required.
• Experience with customer service or sales preferred (2‑5 years). Technical knowledge and ability to learn quickly is a plus.
• Ability to adjust to a flexible schedule including evenings, weekends, and holidays.
• Must possess self‑motivation, resilience, and teamwork abilities.
• Must be able to lift or move up to 25 pounds and work in a retail store environment.

• Communication, Critical Thinking, Problem Solving
• Customer‑Focused Persuasion, Professional Integrity, Self‑Motivation
• Technical Knowledge and Experience with Digital Tools
• Teamwork, Self‑Organization, Resilience

Base Pay: $19.00 per hour.

Total Target Compensation (Base + Targeted Commission): $26.69 per hour.

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